Front Administration - Jacksonville Beach

Role and Responsibilities

• Administrative: Greets all patients in a professional, friendly manner; Answers phones within a maximum of 3 rings; schedules appointments; verifies and scans insurance cards and driver’s license; hands out appropriate literature and information forms to be filled out by the patient; checks for accuracy and completion; reviews patient benefits and eligibility at check-in and check-out; enters accurate patient demographic and financial information; runs insurance eligibility to ensure active and if a referral/auth is needed; obtains referrals/authorizations if required by insurance prior to the patient being seen; collects appropriate payments and balances owed by patients; enters charges and payments into billing system; scans encounters/clinical/op-notes into the system; schedules follow up appointments; works no show, cancellation and recall reports; ensures full utilization of the Provider’s schedules; balances out end of day business (cash/check/cc) with encounter forms; generates daily batch reconciliation to be reviewed by Manager/Accounting; serves as back-up for check-in and check-out; ensures a neat/tidy waiting room.
• Professional: Demonstrates initiative and responsibility; able to perform repetitive tasks without loss of focus; adheres to ethical principles; time management; adapts to change; attends all team meetings and mandatory in-service training/education; basic computer skills/type minimum 45 wpm; communication recognizes and respects cultural diversity; adapts communication to individual’s ability to understand; uses professional, pleasant telephone etiquette; uses medical terminology appropriately; treats all patients and co-workers with compassion, empathy, and mutual respect; projects a professional manner and image; consistent attendance and punctuality/adherence to time clock procedures.
• Legal: Maintains confidentiality and documents accurately; uses appropriate guidelines for releasing patient information; practices within the scope of education, training and personal capabilities; conducts self in accordance with Suncoast’s Employee Handbook; maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA.

Qualifications and Education Requirements

• High school diploma.
• Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills and clinical terminology preferred.
• A minimum of 1 year in a clinical administrative and customer service field preferred.