Front Administration - Pinellas

Role and Responsibilities

• Greets all patients in a professional, friendly manner.
• Answers phones within a maximum of 3 rings; schedules appointments.
• Verifies and scans insurance cards and driver’s license.
• Hands out appropriate literature and information forms to be filled out by the patient; checks for accuracy and completion.
• Reviews patient benefits and eligibility at check-in and check-out.
• Enters accurate patient demographic and financial information.
• Runs insurance eligibility to ensure active and if a referral/auth is needed.
• Obtains referrals/authorizations if required by insurance prior to the patient being seen.
• Collections appropriate payments and balances owed by patients.
• Enters charges and payments into billing system.
• Schedules follow up appointments.
• Works no show, cancellation and recall reports.
• Ensures full utilization of the Provider’s schedules.
• Balances out end of day business (cash/check/cc) with encounter forms.
• Generates daily batch reconciliation to be reviewed by Manager/Accounting.
• Serves as back-up for check-in and check out.
• Ensures a neat/tidy waiting room.

Professional

• Demonstrates initiative and responsibility.
• Able to perform repetitive tasks without loss of focus.
• Adheres to ethical principles.

Time Management

• Adapts to change.

Communication

• Recognizes and respects cultural diversity.
• Adapts communication to individual’s ability to understand.
• Uses professional, pleasant telephone etiquette.
• Uses medical terminology appropriately.
• Treats all patients and co-workers with compassion, empathy, and mutual respect.
• Projects a professional manner and image.
• Takes initiative, proactive.
• Team Player.
• Honesty/Integrity.
• Flexible.
• Calm under pressure.
• A “Doer”, persistence.
• Problem solver, Strategic thinking, Creativity.
• Analytical skills.
• Clear and concise communication/Listening skills.
• Quick Learner, Intelligence.
• Follow through on commitments.
• Enthusiastic, Friendly, Positive attitude.
• Openness to advice and constructive criticism.
• Strong work ethic.

Qualifications and Education Requirements

• A high school diploma.
• Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills and clinical terminology preferred.
• A minimum of 1 year in a clinical administrative and customer service field preferred.