FRIENDLY VISITOR PROGRAM COORDINATOR - COUNCIL ON AGING 26-9-3
for each.
We need to decide which sections to include: About the role (maybe a brief summary from scope of work). Responsibilities (list of duties from % of time accountabilities and illustrative tasks). Requirements (maybe minimum qualifications). Qualifications (maybe knowledge and skills? Actually qualifications vs skills ambiguous. We can treat Knowledge And Skills as Skills section. Human Relations maybe also skills. But we can combine.
We need to avoid duplication. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them.
We must not repeat job title as heading. Do not put Job ID/requisition numbers as headings (none). Remove boilerplate: cookie/navigation/legal/EEO etc. Not present.
We need to output only HTML fragment.
Let's extract content:
- Department: Council on Aging (metadata) maybe include in About the role paragraph.
- Pay level: Level E Step 9, Salary: $25.00 per hour, EXEMPT/NON-EXEMPT: Non-Exempt.
- Supervisor: Social Work & Support Services Coordinator; Supervises: No.
- % OF TIME ACCOUNTABILITIES:
50% Coordinates Friendly Visitor Program
35% Telephones and conducts in-home visits for a caseload of up to 36 older adults
10% Serves as a certified SHICK counselor and assists older adults with information for insurance decision-making.
5% All other duties as assigned
- SCOPE OF WORK: Under the general supervision of the Social Work & Support Services Coordinator, the Friendly Visitor Program Coordinator interviews, selects, trains, and monitors volunteers; assesses potential participant’s appropriateness for the program, and matches and monitors all volunteer matches. In addition, this position executes the OAA Title IIIB Telephone and Visitation program and tracks grant data regarding client interactions. The Friendly Visitor Program Coordinator promotes senior services and provides information to seniors about issues concerning their wellbeing, applicable program and benefits and serves as a Senior Health Insurance Counselor of Kansas (SHICK) to provide counseling during Medicare open enrollment.
- Knowledge And Skills: (list)
Organizes work, sets priorities, meets critical deadlines and follows up assignments with minimum direction.
Possesses attention to detail and strong verbal and written communication skills.
Collects data, maintains records and navigates the agency’s reporting system.
Ability to provide information and assistance in print, in person and by phone.
Ability to answer questions and complete applications and forms to assist seniors.
Ability to relate to and communicate with older adults who are dependent on community services to remain in their own homes.
- Human Relations: (list)
Establishes and maintains effective working relationships with the public, other agencies and or departments, supervisors, and co-workers.
Possesses strong interpersonal skills.
Communicates effectively, verbally and in writing with clients and co-workers.
Establishes and maintains effective working relationships with clients, other agencies and or departments, supervisors, and co-workers.
Maintains a friendly, professional working attitude while representing the agency.
- Illustrative Tasks: (list many)
Provide information and referrals, by phone and through home visits to client caseload. This includes, but is not limited to, answering questions, filling out applications and forms, explaining correspondence, applying for benefits, resolving issues with benefits (SSI, SS, VA, etc), acting as an advocate in any capacity, referring and making appointments for legal aid, gathering information to use as reference material, doing general assessments of client needs and explaining available services to them, following up with other agencies or the client to ensure that the client has received services, and discussing problems with family members when requested.
Field incoming inquiries from community regarding client participation in program (phone calls, emails, and agency referrals) responding within 2 working days.
All new potential clients will be phone screened within two working days of referral and if they are a potential match recipient scheduled for an in-home assessment.
Contacts will be recorded in database within one working day of contact.
Assess/interview potential volunteers through face to face interviews, preferably within 1 week of initial volunteer screening by Volunteer Coordinator.
Train volunteers individually and/or in small groups.
Match/rematch volunteers and clients, as appropriate.
Provide supervision and support to volunteers in person, on phone and via emails regarding client concerns and volunteer experience.
In emergencies communicate with volunteers/clients and supervisor as top priority.
Provide referral sources for clients who need additional services within or outside of the Leavenworth County Council on Aging.
Plan, develop and organize semi-annual volunteer training programs.
Reports any suspicion of abuse, neglect or exploitation of an older adult.
Annually certifies as Senior Health Insurance Counselor of Kansas and assists during Medicare Annual Enrollment.
Documentation: Coordinator is responsible for entering touchpoints of contacts with and for the clients in the electronic database within three working days.
All client touchpoints to be entered into database by the 1st working day of the subsequent month 100% of the time, (e.g. All December entries from volunteers and Coordinator by January 1st.)
Keep volunteer spreadsheet up to date, entering information within three working days 90% of the time.
Request and submit volunteer monthly hour total statistics by the 10th day of every month 90% of the time.
Update, maintain and files for volunteers and clients within three days; one week if client is being closed.
Quality Assurance: Client Satisfaction Survey will be mailed to clients or family when existent every six months and at the conclusion of services and reviewed by Coordinator and Executive Director. The Coordinator will receive feedback from these forms.
Represent Leavenworth County Council on Aging at community outreach events, as requested.
- Environmental Demands: (list)
Office work is performed in a modern, smoke free environment.
Meal delivery is performed primarily outdoors transporting meals with exposure to all weather conditions.
- Minimum Qualifications:
Bachelor’s degree in Social Work preferred or any combination of experience and training equivalent to two years of experience in human services, gerontology, or social work.
Experience working with older adults.
Experience working with volunteers and managing volunteers.
Proficient in Microsoft Office programs
Possess and maintain a valid driver’s license.
Have the ability to obtain certification in AED and CPR.
Must be able to pass pre-employment KBI background check.
- Ada/Physical Demands:
Vision - Adequate vision to be able to drive and read nutrition route sheets and transportation schedule.
Hearing - Adequate for normal conversation with co-workers, supervisor and the general public.
Speech - Must be able to speak and understand English language clearly to provide detailed information by telephone and in person.
Standing -10% of the time.
Walking - 40% of the time – when delivering meals from vehicle to door.
Sitting -50% of the time – when driving vehicle or completing office work
Lifting/Carrying -25 pounds
Pushing/Pulling - Adequate for normal day to day job tasks.
Climbing/Balancing - Required when negotiating stairs, retrieving supplies, walking.
Pushing/Pulling - Adequate for normal day to day job tasks. (duplicate)
Stooping/Kneeling - Required on most tasks.
Reaching/Handling - Required on most tasks.
We need to decide sections.
Potential sections:
- About the role: could combine Department, Scope of Work, maybe supervisor info.
- Responsibilities: could be the % of time accountabilities plus illustrative tasks (maybe combine). But we need to avoid duplication: illustrative tasks already detail responsibilities. Could put responsibilities as the % of time accountabilities list, and illustrative tasks as a separate section? But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We cannot add custom headings like "Illustrative Tasks". So we need to fit content into those headings.
We can put:
- About the role: brief paragraph summarizing role, department, supervisor.
- Responsibilities: list of duties (the % of time accountabilities) maybe plus illustrative tasks as list items.
- Requirements: maybe minimum qualifications.
- Qualifications: maybe knowledge and skills? But we also have Skills heading. Could treat Knowledge And Skills as Skills, and Human Relations as part of Skills or Qualifications. But we need to avoid duplication.
We could assign:
- About the role: department, supervisor, scope of work summary.
- Responsibilities: the % of time accountabilities list (maybe also include illustrative tasks as part of responsibilities). We'll put them as list items.
- Requirements: minimum qualifications list.
- Skills: knowledge and skills list + human relations list (maybe combine).
- Pay: salary info.
We need to ensure we don't create sections with filler. All have content.
We must not repeat job title as heading.
We must not include Schedule or Benefits.
We need to output only HTML fragment.
Let's craft.
First, About the role:
About the role
then containing: Department: Council on Aging. Reports to Social Work & Support Services Coordinator. Under general supervision, the Friendly Visitor Program Coordinator interviews, selects, trains, and monitors volunteers; assesses potential participant’s appropriateness for the program, and matches and monitors all volunteer matches. Executes OAA Title IIIB Telephone and Visitation program, tracks grant data regarding client interactions. Promotes senior services, provides information to seniors about wellbeing, applicable program and benefits, serves as Senior Health Insurance Counselor of Kansas (SHICK) during Medicare open enrollment.
We need to preserve all substantive information; we can include the scope of work text verbatim (or close). Let's include the scope of work paragraph exactly as given (maybe trimmed). That is substantive.
Thus About the role paragraph can be the SCOPE OF WORK text.
But we also need to include department and supervisor maybe separate. Could embed.
Better: About the role: include the SCOPE OF WORK paragraph (which already mentions supervision). Then maybe add a sentence about department.
But we must not duplicate content elsewhere. If we put scope of work in About the role, we should not repeat it elsewhere.
Responsibilities: we can list the % of time accountabilities as bullet list, and also include illustrative tasks as bullet list (maybe combine). But we need to avoid duplication: illustrative tasks are more detailed responsibilities; we can include them as part of responsibilities list.
Thus Responsibilities
- each item from % of time accountabilities and illustrative tasks.
But we need to ensure we preserve all details: the percentages, the specific tasks like "Field incoming inquiries..." etc.
We'll create a list that includes:
- 50% Coordinates Friendly Visitor Program
for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them. We must not repeat job title as heading. Do not put Job ID/requisition numbers as headings (none). Remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to output only HTML fragment. Let's extract content: - Department: Council on Aging (metadata) maybe include in About the role paragraph. - Pay level: Level E Step 9, Salary: $25.00 per hour, EXEMPT/NON-EXEMPT: Non-Exempt. - Supervisor: Social Work & Support Services Coordinator; Supervises: No. - % OF TIME ACCOUNTABILITIES: 50% Coordinates Friendly Visitor Program 35% Telephones and conducts in-home visits for a caseload of up to 36 older adults 10% Serves as a certified SHICK counselor and assists older adults with information for insurance decision-making. 5% All other duties as assigned - SCOPE OF WORK: Under the general supervision of the Social Work & Support Services Coordinator, the Friendly Visitor Program Coordinator interviews, selects, trains, and monitors volunteers; assesses potential participant’s appropriateness for the program, and matches and monitors all volunteer matches. In addition, this position executes the OAA Title IIIB Telephone and Visitation program and tracks grant data regarding client interactions. The Friendly Visitor Program Coordinator promotes senior services and provides information to seniors about issues concerning their wellbeing, applicable program and benefits and serves as a Senior Health Insurance Counselor of Kansas (SHICK) to provide counseling during Medicare open enrollment. - Knowledge And Skills: (list) Organizes work, sets priorities, meets critical deadlines and follows up assignments with minimum direction. Possesses attention to detail and strong verbal and written communication skills. Collects data, maintains records and navigates the agency’s reporting system. Ability to provide information and assistance in print, in person and by phone. Ability to answer questions and complete applications and forms to assist seniors. Ability to relate to and communicate with older adults who are dependent on community services to remain in their own homes. - Human Relations: (list) Establishes and maintains effective working relationships with the public, other agencies and or departments, supervisors, and co-workers. Possesses strong interpersonal skills. Communicates effectively, verbally and in writing with clients and co-workers. Establishes and maintains effective working relationships with clients, other agencies and or departments, supervisors, and co-workers. Maintains a friendly, professional working attitude while representing the agency. - Illustrative Tasks: (list many) Provide information and referrals, by phone and through home visits to client caseload. This includes, but is not limited to, answering questions, filling out applications and forms, explaining correspondence, applying for benefits, resolving issues with benefits (SSI, SS, VA, etc), acting as an advocate in any capacity, referring and making appointments for legal aid, gathering information to use as reference material, doing general assessments of client needs and explaining available services to them, following up with other agencies or the client to ensure that the client has received services, and discussing problems with family members when requested. Field incoming inquiries from community regarding client participation in program (phone calls, emails, and agency referrals) responding within 2 working days. All new potential clients will be phone screened within two working days of referral and if they are a potential match recipient scheduled for an in-home assessment. Contacts will be recorded in database within one working day of contact. Assess/interview potential volunteers through face to face interviews, preferably within 1 week of initial volunteer screening by Volunteer Coordinator. Train volunteers individually and/or in small groups. Match/rematch volunteers and clients, as appropriate. Provide supervision and support to volunteers in person, on phone and via emails regarding client concerns and volunteer experience. In emergencies communicate with volunteers/clients and supervisor as top priority. Provide referral sources for clients who need additional services within or outside of the Leavenworth County Council on Aging. Plan, develop and organize semi-annual volunteer training programs. Reports any suspicion of abuse, neglect or exploitation of an older adult. Annually certifies as Senior Health Insurance Counselor of Kansas and assists during Medicare Annual Enrollment. Documentation: Coordinator is responsible for entering touchpoints of contacts with and for the clients in the electronic database within three working days. All client touchpoints to be entered into database by the 1st working day of the subsequent month 100% of the time, (e.g. All December entries from volunteers and Coordinator by January 1st.) Keep volunteer spreadsheet up to date, entering information within three working days 90% of the time. Request and submit volunteer monthly hour total statistics by the 10th day of every month 90% of the time. Update, maintain and files for volunteers and clients within three days; one week if client is being closed. Quality Assurance: Client Satisfaction Survey will be mailed to clients or family when existent every six months and at the conclusion of services and reviewed by Coordinator and Executive Director. The Coordinator will receive feedback from these forms. Represent Leavenworth County Council on Aging at community outreach events, as requested. - Environmental Demands: (list) Office work is performed in a modern, smoke free environment. Meal delivery is performed primarily outdoors transporting meals with exposure to all weather conditions. - Minimum Qualifications: Bachelor’s degree in Social Work preferred or any combination of experience and training equivalent to two years of experience in human services, gerontology, or social work. Experience working with older adults. Experience working with volunteers and managing volunteers. Proficient in Microsoft Office programs Possess and maintain a valid driver’s license. Have the ability to obtain certification in AED and CPR. Must be able to pass pre-employment KBI background check. - Ada/Physical Demands: Vision - Adequate vision to be able to drive and read nutrition route sheets and transportation schedule. Hearing - Adequate for normal conversation with co-workers, supervisor and the general public. Speech - Must be able to speak and understand English language clearly to provide detailed information by telephone and in person. Standing -10% of the time. Walking - 40% of the time – when delivering meals from vehicle to door. Sitting -50% of the time – when driving vehicle or completing office work Lifting/Carrying -25 pounds Pushing/Pulling - Adequate for normal day to day job tasks. Climbing/Balancing - Required when negotiating stairs, retrieving supplies, walking. Pushing/Pulling - Adequate for normal day to day job tasks. (duplicate) Stooping/Kneeling - Required on most tasks. Reaching/Handling - Required on most tasks. We need to decide sections. Potential sections: - About the role: could combine Department, Scope of Work, maybe supervisor info. - Responsibilities: could be the % of time accountabilities plus illustrative tasks (maybe combine). But we need to avoid duplication: illustrative tasks already detail responsibilities. Could put responsibilities as the % of time accountabilities list, and illustrative tasks as a separate section? But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We cannot add custom headings like "Illustrative Tasks". So we need to fit content into those headings. We can put: - About the role: brief paragraph summarizing role, department, supervisor. - Responsibilities: list of duties (the % of time accountabilities) maybe plus illustrative tasks as list items. - Requirements: maybe minimum qualifications. - Qualifications: maybe knowledge and skills? But we also have Skills heading. Could treat Knowledge And Skills as Skills, and Human Relations as part of Skills or Qualifications. But we need to avoid duplication. We could assign: - About the role: department, supervisor, scope of work summary. - Responsibilities: the % of time accountabilities list (maybe also include illustrative tasks as part of responsibilities). We'll put them as list items. - Requirements: minimum qualifications list. - Skills: knowledge and skills list + human relations list (maybe combine). - Pay: salary info. We need to ensure we don't create sections with filler. All have content. We must not repeat job title as heading. We must not include Schedule or Benefits. We need to output only HTML fragment. Let's craft. First, About the role:
About the role
thencontaining: Department: Council on Aging. Reports to Social Work & Support Services Coordinator. Under general supervision, the Friendly Visitor Program Coordinator interviews, selects, trains, and monitors volunteers; assesses potential participant’s appropriateness for the program, and matches and monitors all volunteer matches. Executes OAA Title IIIB Telephone and Visitation program, tracks grant data regarding client interactions. Promotes senior services, provides information to seniors about wellbeing, applicable program and benefits, serves as Senior Health Insurance Counselor of Kansas (SHICK) during Medicare open enrollment. We need to preserve all substantive information; we can include the scope of work text verbatim (or close). Let's include the scope of work paragraph exactly as given (maybe trimmed). That is substantive. Thus About the role paragraph can be the SCOPE OF WORK text. But we also need to include department and supervisor maybe separate. Could embed. Better: About the role: include the SCOPE OF WORK paragraph (which already mentions supervision). Then maybe add a sentence about department. But we must not duplicate content elsewhere. If we put scope of work in About the role, we should not repeat it elsewhere. Responsibilities: we can list the % of time accountabilities as bullet list, and also include illustrative tasks as bullet list (maybe combine). But we need to avoid duplication: illustrative tasks are more detailed responsibilities; we can include them as part of responsibilities list. Thus Responsibilities
- each item from % of time accountabilities and illustrative tasks. But we need to ensure we preserve all details: the percentages, the specific tasks like "Field incoming inquiries..." etc. We'll create a list that includes: - 50% Coordinates Friendly Visitor Program