Friendly Visitor Program Coordinator # 26-9-3

About the role

Position: Friendly Visitor Program Coordinator, Department: Council on Aging, Pay Level: Level E Step 9, Exempt/Non-Exempt: Non-Exempt, Supervisor: Social Work & Support Services Coordinator.

Responsibilities

• Coordinates Friendly Visitor Program (50% of time).
• Telephones and conducts in‑home visits for a caseload of up to 36 older adults (35% of time).
• Serves as a certified SHICK counselor and assists older adults with information for insurance decision‑making (10% of time).
• Performs other duties as assigned (5% of time).
• Under general supervision, interviews, selects, trains, and monitors volunteers; assesses potential participants’ appropriateness for the program, and matches and monitors all volunteer matches.
• Executes the OAA Title IIIB Telephone and Visitation program and tracks grant data regarding client interactions.
• Promotes senior services and provides information to seniors about issues concerning their wellbeing, applicable programs and benefits.
• Provides counseling during Medicare open enrollment as a Senior Health Insurance Counselor of Kansas (SHICK).
• Illustrative tasks include: providing information and referrals by phone and home visits; answering questions, filling out applications and forms, explaining correspondence, applying for benefits, resolving benefit issues (SSI, SS, VA, etc.), acting as an advocate, referring and making appointments for legal aid, gathering reference information, conducting general assessments of client needs, explaining available services, following up with other agencies or clients to ensure services are received, discussing problems with family members when requested; fielding incoming inquiries from community regarding client participation (phone, email, agency referrals) and responding within 2 working days; phone‑screening new potential clients within two working days of referral and scheduling in‑home assessment if a potential match; recording contacts in database within one working day; assessing/interviewing potential volunteers via face‑to‑face interviews preferably within 1 week of initial volunteer screening.

Requirements

• Organizes work, sets priorities, meets critical deadlines and follows up assignments with minimum direction.
• Possesses attention to detail and strong verbal and written communication skills.
• Collects data, maintains records and navigates the agency’s reporting system.
• Ability to provide information and assistance in print, in person and by phone.
• Ability to answer questions and complete applications and forms to assist seniors.
• Ability to relate to and communicate with older adults who are dependent on community services to remain in their own homes.
• Establishes and maintains effective working relationships with the public, other agencies/departments, supervisors, and co‑workers; possesses strong interpersonal skills.
• Communicates effectively, verbally and in writing with clients and co‑workers.
• Maintains a friendly, professional working attitude while representing the agency.

Pay

$25.00 per hour