French+English Bilingual Customer Service Representative

What You'll Be Doing

• Provide excellent support: Deliver prompt and friendly service in French and English, handling a variety of customer questions and issues.
• Troubleshoot and resolve: Use your problem-solving skills to calmly find effective solutions for customers.
• Document interactions: Maintain accurate records of all customer communications to ensure seamless service.
• Contribute to improvement: Share customer feedback and insights to help us enhance our processes and products.
• Collaborate effectively: Work as a key member of our remote team, staying aligned on goals and priorities.

What We're Looking For

• Language Skills: Complete fluency in French and English (both written and spoken).
• Experience: At least 1 year of remote bilingual customer service experience, preferably in e-commerce, tech support, or a contact center.
• Tech Proficiency: Familiarity with customer support platforms like Zendesk, Gorgias, or Shopify is a plus.
• Soft Skills: You are a patient, detail-oriented person with a genuine desire to help others.
• Work Style: You can work independently and communicate clearly with a remote team.

What We Offer

• Permanent remote work: Enjoy the freedom of working from home full-time.
• Competitive pay: We offer a great wage with annual reviews.
• Paid time off: Take the time you need to rest and recharge.
• Health stipend: We provide a monthly stipend to support your well-being.
• Performance bonuses: Your hard work will be rewarded with performance-based bonuses.
• Supportive culture: Join a team that values fairness, open communication, and your professional growth.