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Jobs · Customer Service · North Carolina

Customer Service Representative Bilingual

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.) · Monroe, NC · 2 mo ago
On-siteCustomer ServiceFull-time

Deliver a welcoming and professional experience in every interaction

Build strong relationships that drive loyalty and repeat business

Guide customers through their journey—from first visit to ongoing support

Partner with the sales team to help drive revenue

  • Assist with follow-ups, outreach, and customer engagement
  • Support promotions, events, and in-store initiatives
  • Help customers understand financing options and payment plans
  • Aid in credit applications and transactions
  • Provide solutions-oriented support for account questions

Maintain accurate records and documentation

  • Use POS systems and tools efficiently
  • Support daily store operations and team collaboration

Strong communication and people skills

  • A customer-first mindset with a passion for helping others
  • Sales-driven attitude with the ability to build relationships
  • Organized and able to multitask in a fast-paced environment
  • Willingness to learn financial processes and systems

Must be Bilingual (Spanish)

  • Assistant Store Manager
  • Store Manager
  • Sales Consultant

Requirements

  • Strong communication and people skills
  • A customer-first mindset with a passion for helping others
  • Sales-driven attitude with the ability to build relationships
  • Organized and able to multitask in a fast-paced environment
  • Willingness to learn financial processes and systems
  • Must be Bilingual (Spanish)

Qualifications

  • High school diploma or equivalent
  • Experience in customer service or retail preferred
  • Ability to work flexible hours including weekends and holidays
  • Knowledge of Microsoft Office Suite

Skills

  • Customer service skills
  • Communication skills
  • Organizational skills
  • Financial literacy
  • Bilingual (Spanish)

Benefits

  • Dental insurance
  • Health insurance
  • Paid time off
  • Employee discounts
  • Training & development
  • Vision insurance

Pay

Commensurate with experience

Schedule

Varies based on store location and shift

About the role

Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is a top 100 furniture retailer operating 44 stores in both North and South Carolina. Founded in 1915, the company is committed to providing affordable style, friendly service, personalized credit, and comfortable shopping experiences.

The company is dedicated to treating its employees and customers as "family." It focuses on offering a unique combination of style and value in its home furnishings, including mattresses from Sealy and Jamison, appliances, electronics, outdoor, and home decor. Kimbrell's also offers its own in-house financing program.

The company's founding principles continue to guide its operations, emphasizing affordability, customer satisfaction, and personalization. Kimbrell's remains a family-owned business, committed to these core values.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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