Customer Service Representative - Bilingual
About the role
This full-time remote position offers paid training, health and wellness benefits, paid time off, and opportunities for professional growth. We are seeking Spanish Bilingual Customer Service Representatives who can deliver a positive, supportive experience to New York residents while handling service-related questions with care, accuracy, and professionalism.
Responsibilities
- Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience
- Address incoming inquiries from New York City residents related to city services and general service needs
- Create work orders, route requests to the appropriate department, and document resident complaints accurately
- Provide accurate information in a timely, professional, and courteous manner
- Direct requests to the appropriate department or agency for further action
- Maintain a professional demeanor with all customers while showing patience, courtesy, and respect
- Build knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handling
- Adapt to changing business needs and support additional call types or workflows as needed
Requirements
- High school diploma or GED with a minimum of 2 years of customer service experience; Associate degree with a minimum of 1 year of customer service experience
- Bilingual in Spanish with strong command of the English language required; training will be conducted in English
- Professional written and verbal communication skills
- High level of computer proficiency and strong communication skills
- Ability to thrive in a fast-paced environment with a wide variety of customers and personalities
- Open and flexible availability, including evenings and both weekend days, based on business needs
- Must live in the state of New Jersey
Benefits & Perks
- Earn up to $19.25 per hour
- Shift differential for specific shifts
- Full health and wellness benefits starting on day 1 of employment
- Paid time off
- 401(k) retirement plan
- Company-paid life insurance
About Continuum Global Solutions
Continuum Global Solutions partners with leading companies worldwide to deliver exceptional customer care services through our global network of contact centers. Our Fortune 500 clients rely on our expertise to enhance customer experiences using world-class voice, chat, email, and social technologies.
Equal Opportunity Employer
We consider applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by law.