Customer Service Representative- Bilingual

About the role

As a Customer Service representative at Denova Collaborative Health, you will play a crucial role in ensuring our clients receive exceptional service. Your responsibilities include handling customer inquiries, resolving issues, and providing support through various communication channels.

Responsibilities

• Handle incoming calls and emails from clients
• Resolve customer issues efficiently and professionally
• Provide accurate and timely information
• Follow up on customer inquiries and complaints
• Update client records and maintain accurate information

Requirements

• Bachelor's degree in Business Administration, Communications, or related field (or equivalent work experience)
• 2+ years of customer service experience
• Strong communication skills, both verbal and written
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent problem-solving and conflict resolution skills
• Highly organized and detail-oriented
• Experience with CRM systems is a plus

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Organizational skills

Benefits

• Flexible remote work schedule
• Competitive compensation package
• Professional development opportunities
• Health and wellness programs

Pay

The pay range for this position is $20 - $25 per hour.

Schedule

This role is hybrid, combining remote and in-office work. Remote work is expected 4 days per week, with in-office days scheduled as needed.

Contact Information

For more information or to apply, please visit our careers page or email [email protected].