Customer Service Representative - Bilingual
RoShay Services · Brownsville, TX · 1 wk ago
OTHR$16.5/hrFull-time
About the Role
Bilingual (English/Spanish) Customer Service Representative in healthcare, providing support to individuals navigating healthcare programs.
Responsibilities
- Assist customers via phone, email, chat, or written correspondence with routine inquiries and issues.
- Use computerized systems to track information, troubleshoot, and provide timely responses.
- Refer complex questions to senior staff, respond with pre-scripted responses, and fill out online applications.
- Maintain knowledge of client policies, adhere to privacy and HIPAA regulations, and complete required documentation.
- Report system problems and provide feedback on processes and training.
Requirements
- High school diploma or equivalent with 6 months of customer service experience.
- Fluent in English and Spanish, with excellent interpersonal and organizational skills.
- Ability to work within established turnaround times, participate in training, and maintain regular attendance.
- Ability to work on-site, participate in overtime or holiday schedules if required, and collaborate effectively in a team environment.
Pay
Competitive pay starting at $16.50/hr plus shift differential.
Benefits
- Insurance
- Paid time off
- Tuition reimbursement
- Career growth opportunities