Fremont Michigan Claim Support Assistant I

Location: Fremont, Michigan

About the role

Join a fast-paced Claims team where your work directly impacts the customer experience during some of their most important moments. In this role, you'll leverage your problem-solving skills and attention to detail to support claim operations and connect with customers to provide timely solutions and guidance. Working across multiple systems and business areas, you'll play a key role in keeping claims moving efficiently while building valuable industry knowledge and experience in a collaborative environment.

Schedule

Rotating hybrid schedule

• Monday – Friday: 8:30 AM EST – 5:00 PM EST
• In-office reporting will rotate based on role responsibilities; all employees will be notified of in-office reporting days as applicable
• Hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly, monthly, or "as needed" basis for key meetings and collaborative activities
• Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events

Responsibilities

• Provide support to the Claim department by completing intermediate-level tasks that require an understanding of claim or business functions and processes, and the organization and workflow for one or more claim lines of business and multiple claim systems
• Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules
• Receive inbound and make outbound customer phone calls to resolve claims needs
• Resolve assignment conflicts and issues as needed
• Communicate effectively with others in a work environment and with the public
• May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary

Requirements

Education

• High School Diploma or equivalent OR
• One year of experience in processing, customer service, or business administration

Experience

• Working with PC software applications
• Maintaining accurate files and records
• Identification, investigation, and resolution of problems
• Processing transactions and posting to appropriate accounts
• Organizing and prioritizing multiple tasks
• Communicating effectively (oral and written)
• Using basic math skills
• Using automated processing and computer systems
• Performing data entry duties

Knowledge

• Data processing techniques
• Techniques used to audit data
• Business processing procedures

Skills and Abilities

• Successfully complete General Claims Training
• Gather data and prepare reports
• Compose routine correspondence including letters and memos

Preferred

• Effective communication skills both oral and written
• Call center or queue calling experience (a plus, but not required)
• Experience working within an insurance or claims processing environment (a plus, but not required)

Pay

A Fremont, Michigan Claim Support Assistant I earns a competitive hourly salary of $18.00 - $22.00, along with the opportunity for an annual company bonus incentive.

Benefits

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility
• Prescription drug coverage
• Dental and vision benefits
• Employee Assistance Program (confidential support services)

Financial Protection & Insurance

• Company-paid basic life insurance
• Optional supplemental life insurance and dependent coverage
• Short-term and long-term disability coverage
• Critical illness, accident, and pet insurance options

Retirement & Savings

• 401(k) plan to support long-term financial goals
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre- or post-tax
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays vary by business unit schedules
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules
• Paid leave programs, including parental, bereavement, jury duty, and military leave

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG)
• Professional certification support with 100% reimbursement for eligible programs
• Opportunities for career development and advancement

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts
• Adoption assistance program