Freight Forwarding Process Analyst

About the role

Our client, a global logistics and transportation organization, seeks a Freight Forwarding Process Analyst for a 4‑month consulting/project‑based engagement (remote with 25–40% travel throughout the U.S.) to support a transformation initiative focused on understanding and improving freight forwarding operations.

Responsibilities

• Plan and facilitate process discovery workshops with operations, commercial, and support teams.
• Document current‑state freight forwarding processes from end to end.
• Lead Value Stream Mapping and process mapping sessions.
• Identify bottlenecks, handoff issues, waste, rework, and process inefficiencies.
• Gather input from frontline employees, subject‑matter experts, managers, and leadership.
• Develop standardized process maps, SIPOCs, and supporting documentation.
• Validate process findings with operational stakeholders.
• Translate workshop findings into prioritized improvement recommendations.
• Support future‑state process design and transformation initiatives.
• Develop dashboards or scorecards to track improvement opportunities and progress.
• Build relationships with operations, commercial, IT, and finance stakeholders.
• Travel approximately 25–40% throughout the U.S. as required.

Requirements

• 8+ years of experience in process improvement, business analysis, operations, or consulting.
• Direct experience and working knowledge of freight forwarding operations.
• Hands‑on experience with process mapping and Value Stream Mapping (VSM).
• Experience leading process discovery and cross‑functional workshops.
• Ability to work independently and engage effectively with diverse stakeholder groups.
• Working knowledge of freight forwarding processes, including quote‑to‑book, documentation, customs, ocean/air operations, and billing.
• Experience creating process maps, swimlane diagrams, SIPOCs, or similar process documentation.
• Strong analytical, problem‑solving, communication, and organizational skills.
• Proficiency with Excel and process documentation tools such as Visio, Lucidchart, Miro, or similar.
• Ability to travel approximately 25–40% throughout the U.S.
• Bachelor’s degree in Business, Supply Chain, Logistics, Operations Management, or a related field (desired).
• Lean Six Sigma certification, preferably Green Belt or higher (desired).
• Experience with continuous improvement and process redesign (desired).
• Experience developing future‑state process designs and improvement recommendations (desired).
• Experience with international transportation, contract logistics, or transformation initiatives (desired).
• Experience developing dashboards, scorecards, business cases, or executive presentations (desired).

Benefits

• Medical Insurance – Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long‑Term & Short‑Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post‑tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre‑tax Commuter Benefit
• 529 College Saver Plan