Freight Billing Analyst

This position is located in Pasadena, TX.

Schedule

Sunday to Thursday, 8:00 AM to 5:00 PM

Responsibilities

• Accurately input customer freight invoicing data and other relevant information into our databases
• Maintain a minimum count of 150–200 freight invoices billed per day
• Respond to customer inquiries via phone and email in a friendly and professional manner
• Resolve customer issues promptly and effectively, escalating complex cases as needed
• Collaborate with team members to improve data entry processes and customer service protocols
• Maintain confidentiality and security of all customer information
• Resolve minor processing problems; seek assistance from supervisor or other appropriate staff for issues beyond immediate expertise
• Keep team lead updated about tasks that cannot be completed, trouble tickets, or any issues that occur on a daily basis
• Assist with other team tasks that may be behind or at risk of falling behind after completing your own tasks for the day
• Notify team lead of upcoming days/time off to ensure tasks are covered accordingly
• Ask team lead questions about tasks you are unsure of and maintain quality notes for future reference
• Provide updates on all assigned tasks directly to the Billing Supervisor when the team lead is out of office
• Submit a daily “Shift Summary” to the Billing Supervisor detailing tasks completed and number of orders billed
• Perform other related duties as assigned

Requirements

• High school diploma or equivalent required
• Minimum 1 year of customer service experience
• Excellent and precise data entry and typing skills (minimum 30 words per minute)
• Strong numerical proficiency
• Proficient in Microsoft Excel and Microsoft Outlook
• Excellent written and verbal communication skills
• Strong customer service, interpersonal, and relationship-building skills
• Detailed active listening and comprehension skills
• Ability to take strong notes and retain information
• Good organizational skills and attention to detail
• Ability to multitask and manage time efficiently
• Ability to meet daily deadlines
• Ability to work calmly under pressure
• Ability to work through multiple computer screens
• Comfortable making phone calls
• High level of trust and integrity
• Excellent English language skills with grammatical knowledge and etiquette
• Professional demeanor, language, and appearance
• Ability to blend personality with professionalism to provide customers with a comfortable conversation
• Team player mentality

Skills

• Knowledgeable with Adobe Acrobat
• Knowledge of the oil and gas industry a plus
• Experience with dispatching software a plus