Freight Billing Analyst

About the role

Reporting to the Branch Manager, the Freight Billing Analyst plays a key role in ensuring accurate billing, cost validation, and revenue recognition across freight forwarding operations. This position works closely with Operations and Finance to review shipment files, reconcile costs, resolve billing discrepancies, and support profitability through accurate financial reporting and analysis. The ideal candidate is detail-oriented, analytical, and enjoys improving processes while ensuring the integrity of operational and financial data.

Responsibilities

• Review shipment files to ensure all billable charges, vendor costs, and customer invoices are complete and accurate.
• Validate operational costs, reconcile discrepancies, and resolve billing issues with Operations, Finance, vendors, and customers.
• Monitor shipment profitability and identify opportunities to improve revenue capture and gross profit.
• Investigate low-margin or negative-margin shipments and assist with corrective actions.
• Support month-end close activities through shipment-level cost validation, accruals, and financial reconciliation.
• Review vendor invoices and customer billings to ensure compliance with agreed pricing and company procedures.
• Assist in reducing billing disputes, credit notes, write-offs, and revenue leakage through proactive file reviews.
• Prepare regular reports on revenue, billing accuracy, profitability, and operational performance for branch leadership.
• Analyze trends and identify opportunities to improve financial accuracy and operational efficiency.
• Maintain accurate records and ensure compliance with internal financial controls and billing standards.
• Collaborate with Operations, Finance, and Commercial teams to resolve issues and support continuous process improvements.
• Perform other duties and special projects as assigned.

Requirements

• Bachelor's degree in Business, Finance, Supply Chain, Logistics, Accounting, or a related field preferred; equivalent industry experience will also be considered.
• 3+ years of experience within freight forwarding, logistics, supply chain, or a related operational finance environment.
• Experience with customer billing, cost reconciliation, invoicing, or financial analysis is considered a strong asset.
• Solid understanding of freight forwarding operations, including air freight, ocean freight, customs brokerage, or related logistics services.
• Strong analytical skills with excellent attention to detail and a high level of accuracy.
• Advanced proficiency with Microsoft Excel and experience working with ERP, TMS, or financial systems.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and problem-solving skills with the ability to work collaboratively across departments.
• Process-oriented mindset with a commitment to continuous improvement and operational efficiency.

Benefits

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: Join a collaborative and supportive team environment.
• Flat Hierarchies: Direct access to decision-makers with a streamlined organizational structure.
• Room for Innovation: Opportunity to turn ideas into action and lead change.
• Events: Team outings, holiday parties, and networking events to build strong connections.
• Quick Decision Processes: Streamlined processes that promote efficiency and effectiveness.