Freight and Logistics Coordinator

Position Summary

The Freight & Logistics Coordinator is responsible for coordinating freight quotations, transportation planning, and logistics support for outbound shipments. This position works closely with Sales, Customer Service, Engineering, Production, Shipping, and freight carriers to ensure products are shipped efficiently, cost-effectively, and on time. The Freight & Logistics Coordinator provides accurate freight estimates, maintains routing information, supports transportation operations, and helps optimize shipping processes while delivering exceptional internal and external customer service.

Essential Duties And Responsibilities

• Prepare and provide accurate freight quotes for domestic shipments using parcel, LTL, and full truckload carriers.
• Research and compare freight rates to identify the most cost-effective and efficient shipping solutions.
• Maintain freight quote records, transportation documentation, and supporting files in accordance with company record retention requirements.
• Maintain and update routing guides, carrier information, freight tariffs, and shipping reference materials.
• Partner with Engineering and Product Development to understand packaging requirements and shipping characteristics for new products.
• Coordinate with Shipping personnel to ensure freight quotes accurately reflect loading methods, packaging requirements, and transportation capabilities.
• Coordinate with carriers to schedule pickups and resolve transportation issues or delivery delays.
• Monitor freight costs and identify opportunities for cost savings and process improvements.
• Review freight invoices for accuracy and assist in resolving billing discrepancies.
• Assist with freight claims, shipment discrepancies, and carrier issue resolution.
• Maintain carrier performance metrics including on-time delivery, service quality, and freight costs.
• Develop and maintain relationships with transportation providers and third-party logistics partners.
• Ensure compliance with DOT regulations, customer routing requirements, and company shipping procedures.
• Assist Shipping Coordinators with outbound shipments, inbound receipts, and transportation documentation as needed.
• Provide shipping information and freight-related support to Customer Service, Sales, and other internal departments.
• Respond professionally to freight-related inquiries from customers, carriers, and internal stakeholders.
• Support continuous improvement initiatives related to logistics, transportation, and shipping operations.
• Maintain confidentiality of freight pricing, carrier agreements, and customer information.
• Perform other duties as assigned.

Qualifications

High School Diploma or equivalent required. Associate degree in Supply Chain, Business, Logistics, or related field preferred.

Experience

• Two (2) years of experience in transportation, logistics, shipping, customer service, or a related role preferred.
• Experience with ERP/MRP systems required.
• Experience with Transportation Management Systems (TMS) or freight rating software preferred.
• Manufacturing experience preferred.

Work Environment

Primarily office-based within a manufacturing environment with regular interaction in warehouse and shipping areas. Occasional exposure to noise, forklifts, and varying temperatures when entering production or shipping areas.