Freelance In-Person Event Specialist - Salt Lake City, UT

Responsibilities

• Coincide with all parties: corporate partner, nonprofit partner, Visit.org event host, Visit.org event coordinators, etc.
• Take ownership and responsibility for in-person events: be on-site to set up, align with the on-site team, tear down, clean site areas, problem-solve, and ensure high-quality customer experience.
• Be the Visit.org representative, leader, and problem solver at events.
• Align roles and responsibilities with the onsite team: event host, nonprofit organization, venue, additional staff, and corporate partner.
• Manage check-in process for in-person events; providing a warm and friendly welcome to guests.
• Problem-solve issues such as missing supplies, late staff, technology challenges, etc.
• Escalate issues to the Events Team when necessary to keep them informed or help problem-solve.
• Send consistent updates, photos, and videos to Events Team throughout event.
• Breakdown after the event ends, helping to clean the site and repackage and ship all materials back to the distribution center.
• Pack supplies and add shipping labels which may include loading boxes.

Requirements

• Fluency in English and strong communication skills.
• Experience in complex, large-scale events and smaller executive-level intimate events.
• Shown experience in executing events at the highest level and continuously raising the bar on content and the customer experience.
• Resourcefulness, have the ability to exhibit grace under pressure, and be solutions-minded in ambiguous situations.
• Quick thinker — in the life of events, we have a back-up plan for the back-up plan; you can problem-solve on the fly.
• A self-starter who is organized and detail-oriented.
• You love building relationships with customers and enjoy customer service.
• Experience with group facilitation and managing group dynamics.
• Able to work flexible hours, including nights and weekends, as needed.
• Willing and eager to travel to various areas of the local region.
• Super strong interpersonal and customer service skills, especially in fast-paced situations.
• Able to wear many hats and take on varied tasks and projects.
• Comfort being present and interacting with large crowds.

Physical Demands

• Able to lift, slide, and carry up to 30 lbs.
• Able to stand for an extended period of time.