Freelance In-Person Event Specialist - Ann Arbor, MI

Responsibilities

• Coincide with all parties: corporate partner, nonprofit partner, Visit.org event host, Visit.org event coordinators, etc., in virtual planning meetings ahead of each event
• Take ownership and responsibility for in-person events, being on-site to set up, align with the on-site team, tear down, clean site areas, problem-solve, and ensure high-quality customer experience
• Act as the Visit.org representative, leader, and problem solver at events
• Align roles and responsibilities with the onsite team: event host, nonprofit organization, venue, additional staff, and corporate partner
• Manage check-in process for in-person events; providing a warm and friendly welcome to guests
• Problem-solve issues such as missing supplies, late staff, technology challenges, etc.
• Escalate issues to the Events Team when necessary to keep them informed or help problem-solve
• Send consistent updates, photos, and videos to Events Team throughout the event
• Breakdown after the event ends, helping to clean the site and repackage and ship all materials back to the distribution center
• Pack supplies and add shipping labels which may include loading boxes

Requirements

• Fluency in English and strong communication skills
• Based in Ann Arbor, MI
• Schedule flexibility with availability to work on a contract per-event basis, as needed
• Experience in complex, large-scale events and smaller executive-level intimate events
• Shown experience in executing events at the highest level and continuously raising the bar on content and the customer experience
• Resourcefulness, ability to exhibit grace under pressure, and be solutions-minded in ambiguous situations
• Quick thinker — able to problem-solve on the fly
• Self-starter who is organized and detail-oriented
• Able to work flexible hours, including nights and weekends, as needed
• Willing and eager to travel to various areas of the local region
• Super strong interpersonal and customer service skills, especially in fast-paced situations
• Able to wear many hats and take on varied tasks and projects
• Comfort being present and interacting with large crowds
• Able to lift, slide, and carry up to 30 lbs. and stand for an extended period of time