Freelance Community Manager

THE ROLEWe’re looking for a savvy and experienced Freelance Community Manager with CPG and B2B experience. In this role, you’ll be the voice of our clients’ brands building community, sparking conversations, and engaging audiences across social platforms. You’ll manage day-to-day interactions, respond to comments and messages, monitor brand sentiment, and help grow and nurture online communities. This role is perfect for someone who knows social inside and out and thrives in fast-moving, digital-first environments. RESPONSIBILITIESManaging, creating, and moderating our clients' social communitiesAssist in monitoring and reporting on industry and competitive trends, campaign initiatives, and community optimizationAssist with creation, conception, and presentation of social media strategy and integrated marketing campaignsEnsure channel strategy plans support overall brand goals and objectives communicated from clientFacilitate communication with Creative Department for the creation of social media content and tone of voice for community managementSummarize insights and listening observations to help create reports that lead to the optimization of social platformsGenerate, manage and maintain content calendars for all social communitiesPost content in accordance with Content CalendarRespond to comments, when appropriate, to foster a positive community QUALIFICATIONS AND SKILLS4+ years of social media management in an agency or consumer-facing brand environmentExperience with beauty, lifestyle, CPG, entertainment, or culturally disruptive brandsB2B Enterprise Software experience (Payments & Commerce, Telecom & Business Services, Cloud & AI)Experience managing social media channels, especially TikTokPassionate about TikTok and Gen Z cultureStrong copywriting skills that can flex per demographics, platform roles & brand objectivesPassion for delighting clients and going above & beyondSuper organized, able to manage multiple workstreams simultaneouslyProactive approach to workSpread Joy! ✨