Fraud Team Support Analyst

About the role

The FRAUD TEAM SUPPORT ANALYST position involves analytical and project support for Fraud operations. Key responsibilities include:

• Conducting analysis of transactional data for fraud trend evaluations.
• Creating and testing rules for implementation.
• Developing and providing fraud reporting and metrics.
• Aiding in various projects, such as requirement documentation, testing, and implementation support.
• Supporting the resolution of escalated fraud issues, including ad hoc rule implementation.
• Researching and responding to escalated fraud claims and malware alerts.
• Reviewing department audit reports and other support activities as directed.

Responsibilities

Key duties include:

• Developing and maintaining timely fraud analytics, such as queries and reports for the Card Fraud Team.
• Performing fraud analysis based on trend scenarios and compromise notifications.
• Performing point of compromise searches to prevent fraud usage of ATM/Debit/Credit Cards.
• Creating and maintaining rule strategies with various systems to identify credit and debit card fraud.
• Analyzing and responding to escalated and/or challenged fraud cases, acting as liaison between the Card Fraud team and Corporate Security.
• Communicating with external card services agencies, clients, CNB operations, and vendors.
• Providing ongoing analytics and rule recommendations for debit and credit card products.
• Supporting handling emergency fraud trend reviews and ad hoc rule implementations, including outside of normal business hours.
• Providing fraud initiatives/project support, including compiling and evaluating data, preparing documentation, and tracking project status.
• Participating in project design meetings and testing and execution of projects.
• Providing and/or coordinating staff training on new initiatives/projects.
• Participating in department audits to ensure adherence to department procedures.
• Performing additional duties as assigned.

Requirements

Required qualifications include:

• Minimum 3 years of card fraud experience in a banking operations environment.
• Minimum 3 years with Falcon (or comparable system) fraud strategy and rule writing.
• Minimum 3 years of experience in a project management environment.
• Minimum 3 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel (e.g., pivot tables, lookups, etc.), Crystal Reports or Business Objects and Falcon system/scoring.
• Strong analytical, data, and communication skills.
• Ability to work independently.
• Experience developing executive level presentations and dashboards is highly desirable.

Qualifications

Additional qualifications include:

• Strong analytical and problem-solving skills, with the ability to interpret large amounts of data.
• Strong organizational skills, with the ability to learn new concepts quickly and think creatively.
• Highly-driven and self-motivated with the ability to manage multiple tasks simultaneously.
• Ability to work in a high-productive, deadline-oriented environment.
• Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem-solving skills.
• Ability to perform functional duties and related tasks with minimal supervision.
• Strong and positive work ethic and follow CNB core values.
• Demonstrate effective written and oral communication skills to interact effectively with all levels of bank personnel and clients.
• Knowledge of PC functions in a Windows based environment.
• Proficient in Word, Access, and PowerPoint and highly skilled in utilizing Excel (e.g., pivot tables, lookups, etc.).
• Works independently, analyzing data to identify fraudulent transactions; contributes to high-priority projects by planning, creating, and coordinating activities to ensure goals or objectives are accomplished within timeframes.

Benefits and Perks

City National Bank offers comprehensive healthcare coverage, generous 401(k) company matching contributions, career development opportunities, and specialized health and family planning benefits. Additionally, employees receive valued time away benefits, career mobility support, and a supportive work environment fostering diversity and inclusion. For more details, visit our Benefits and Perks page.

About Us

Founded in 1954, City National Bank is a subsidiary of Royal Bank of Canada, known for its commitment to helping clients, colleagues, and communities thrive. Learn more about our company culture and opportunities at About Us.

Inclusion and Equal Opportunity Employment

City National Bank promotes an inclusive environment where all forms of diversity are valued and leveraged to enhance our company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status. For more information, please refer to our Inclusion and Equal Opportunity Employment policy.