Fraud Team Support Analyst

What is the Opportunity?

Responsible for analytical and project support for Fraud operations, including:

• Conducting analysis of transactional data for fraud trend evaluations
• Queries to analyze compromises
• Create and test rules for implementation
• Develop and provide fraud reporting and metrics
• Aid on various projects, which may include requirement documentation, testing and implementation support such as training and procedures
• Support addressing escalated fraud issues that may require ad hoc rule implementation
• Research and respond to escalated fraud claims
• Malware alerts
• Review of department audit reports and other support activities defined by management

What Will You Do?

Develop and maintain timely fraud analytics such as queries, reports for the Card Fraud Team.

Perform fraud analysis based on trend scenarios and compromise notifications received from internal and/or external sources to prevent fraud usage of ATM/Debit/Credit Cards.

Perform point of compromise searches to provide proactive loss prevention.

Create and maintain rule strategies with the various systems that will identify credit and debit card fraud.

Analyze and respond to escalated and/or challenged fraud cases, and act as liaison between the Card Fraud team and Corporate Security.

Communicate with external card services agencies, clients, CNB operations and vendors.

Provide ongoing analytics and rule recommendations for debit and credit card products.

Support handling emergency fraud trend review and ad hoc rule implementations, including outside of normal business hours.

Provide fraud initiatives/project support, which includes compiling and evaluating data, preparing documentation and tracking project status.

Participate in project design meetings.

Participate in the testing and execution of project(s).

Provide and/or coordinate staff training on new initiatives/projects.

May perform various department audits to ensure adherence to department procedures.

Perform additional duties as assigned.

What Do You Need to Succeed?

• Required Qualifications
• Minimum 3 years of card fraud experience in a banking operations environment
• Minimum 3 years with Falcon (or comparable system) fraud strategy and rule writing
• Minimum 3 years of experience in a project management environment required
• Minimum 3 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel (e.g., pivot tables, lookups, etc.), Crystal Reports or Business Objects and Falcon system/scoring
• Strong analytical, data and communication skills
• Ability to work independently
• Experience developing executive level presentations and dashboards highly desirable
• Additional Qualifications
• Demonstrate strong analytical and problem solving skills, with the ability to interpret large amounts of data
• Show strong organizational skills, with the ability to learn new concepts quickly and think creatively
• Be highly-driven and self-motivated with the ability to manage multiple tasks simultaneously
• Have excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills
• Be able to work in a high-productive, deadline-oriented environment
• Must be able to work in a high-productive, deadline-oriented environment
• Must have a strong and positive work ethic and follow CNB core values
• Show effective written and oral communication skills to interact effectively with all levels of bank personnel and clients
• Knowledge of PC functions in a Windows based environment
• Proficient in Word, Access and PowerPoint and highly skilled in utilizing excel (e.g., pivot tables, lookups, etc.)
• Works independently, analyzing data to identify fraudulent transactions; contributes to high priority projects by planning, creating and coordinating activities of project to ensure that goals or objectives are accomplished within timeframes