Fraud Support Associate I

This is an evergreen/pipeline posting. We accept expressions of interest on a rolling basis and reach out as the need arises.

About the role

As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities. Most of the questions will be about verifying activity on credit, debit, and prepaid accounts, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence, and other metrics that would be outlined during training. After you successfully master the skills of this role, you may be tasked with providing mentoring to less experienced associates.

About the team

The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from great leadership, the group includes 30+ associates across four FIS sites who are well-trained with a desire to provide superior customer service. This team is focused on crafting an incredible customer service experience for our client’s consumers. We value and expect thoughtfulness and high performance from everyone at FIS.

Responsibilities

• Receive calls to verify activity on credit, debit, and prepaid cards with cardholders and our issuers.
• Participate in department initiatives to improve efficiencies.
• Stay up-to-date on changing fraud trends.

Requirements

• High school diploma or GED.
• 2 years of customer service experience.
• Prior call center experience; banking experience is preferred.
• Outstanding customer service skills (verbal and written) that foster customer satisfaction.
• Excellent computer navigation and operation skills.
• Ability to work independently and in a team environment.

Schedule

• Training will start on Monday, August 17th.
• Training will be 8 AM – 4:45 PM CST / 9 AM – 5:45 PM EST for four (4) weeks.
• Work schedule will be an eight (8) hour shift between 7 AM–midnight with non-consecutive off days.
• Onsite work required 3 days a week.

Pay

Pay for this role is $17.51/hr.

Benefits

• Attractive benefits including medical, dental, and vision coverage.
• Inclusive and diverse team atmosphere.
• Professional and personal development resources.
• Opportunities to contribute to your community.
• Competitive salary and benefits.