Fraud Associate I

About the role

CGI Federal is seeking a Fraud Associate I to support the Passport Agency. The role requires excellent communication skills, experience in customer-facing roles, and the ability to work in a fast-paced environment. Due to government contract requirements, US Citizenship is mandatory.

Responsibilities

• Read rapidly from both paper and a computer terminal
• Liaise with other DOS agencies and other USG agencies
• Process initial fraud case paperwork, enter data, perform quality control reviews of data entered
• Process fraud case paperwork, including scanning, entering/applying applicant information into databases, determining Class category, and performing quality control reviews of data entered
• Complete pre-formatted letters addressing a variety of deficiencies, proofreading correspondence, correcting deficiencies
• Verify vital records and other public records
• Assist in preparing Passport fraud detection training materials
• Maintain and monitor fraud files and file logs
• Retrieve mail, file requests, or other information from other DOS offices
• Aid in training other Fraud Associate Level I's and maintain training materials
• Assist in process improvement

Requirements

• Ability to multi-task while paying attention to detail and accuracy
• Possess comprehensive writing skills, ability to proofread correspondence, convey ambiguities, and correct deficiencies
• Good hand-eye coordination
• Flexible and adaptable under pressure in stressful situations and follow instructions and established procedures
• Capable of performing repetitive tasks while maintaining a high level of accuracy, such as: lifting, standing, reaching, twisting, sealing envelopes, opening/sending mail, stacking, shredding, packing/moving/stacking boxes, un-stapling, paper-clipping, sorting, filing, and reading
• Ability to work in one place and traverse the office on a continuing basis
• Provide basic customer service skills
• Operate desktop and industrial sized scanners
• Capable of doing repetitive functions such as lifting, sitting, reaching, twisting, sealing envelopes, and filing
• Standing in the public waiting area of the agency, while assisting the internal and external customer and general public

Qualifications

• HS diploma (Bachelor’s Degree is preferred)
• Three (3) years of general office experience
• Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook
• One (1) year experience as a Support Associate Level II (preferred)

Pay

Hourly Rate: $21.11/hour

Schedule

Hours may vary based on scheduling requirements.

Benefits

Includes eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category 401(k) Plan and Profit Participation for eligible professionals. Additional benefits determined by your Service Contract Act: Paid Time Off (PTO), Paid Federal Holidays, Health & Welfare Benefits.

Equal Opportunity Employer

CGI is an equal opportunity employer and considers all qualified applicants without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.