Jobs · Customer Service · Illinois

Associate Fraud Analyst

Adyen · Chicago, IL · 1 wk ago
Customer Service$36–$47/hrFull-time

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft—making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. We create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the role

We are looking for an ambitious analyst to join our Merchant Fraud team in Chicago. You will work closely with Risk, Product, and other Merchant Operations teams to identify, investigate, and prevent fraudulent activities related to our acquiring and embedded financial services. Your expertise will contribute to maintaining the integrity of our platform and ensuring a secure and trustworthy environment for our users. The Merchant Fraud Team is responsible for detecting and mitigating fraudulent activity that scalably reduces risk for Adyen and its customers.

Responsibilities

  • Monitor and investigate transaction patterns, account activity, and user behavior patterns to detect and mitigate fraudulent activity in real-time.
  • Assist in the development and optimization of fraud detection systems and tools, suggesting improvements and enhancements as needed.
  • Develop and optimize policies and procedures for fraud incident response, root cause analysis, funds recovery, and communication protocols.
  • Stay up-to-date with the latest fraud trends, techniques, and technologies to continuously enhance fraud detection and prevention methods.
  • Meet daily productivity (KPIs) and quality (QA) targets.

Requirements

  • Fluent in spoken and written English.
  • 1-2+ years of experience in fraud or AML at a financial institution or fintech company.
  • Knowledge of multiple forms of fraud, AML, financial crimes, and scams.
  • Willingness to make difficult decisions and quickly learn and iterate from these experiences—you are skilled at using data to drive decisions.
  • Able to work both independently and collaboratively, taking ownership where your knowledge is needed while being a strong collaborator across teams and cultures.

Pay

The annual base salary range for this role is $36–$47 per hour.

Benefits

  • Equity (RSUs).
  • 401(k) retirement plan.
  • Health, dental, and vision insurance.

Schedule

This role is based in our Chicago office. We are an office-first company and expect employees to work in-office at least 3 days a week on average.

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.

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