Fraud Specialist
American National Bank of Texas · Terrell, TX · 3 wk ago
On-siteFinanceFull-time
About the role
The Fraud Specialist plays a critical role in monitoring suspicious activity/exception alerts to identify fraudulent transactions to mitigate loss.
Responsibilities
- Communicates with bank employees, customers, merchants, and relevant third parties; provides support for customer requests and disputes.
- Works closely with the Bank Secrecy Act (BSA) Department to provide case documentation and case referrals for timely filing of Suspicious Activity Reports (SARs).
- Manages investigations of cross‑department fraud situations involving deposit relationships and reports findings and recommendations to management through written reports.
- Works with management to ensure mitigation efforts are taken on significant fraud issues.
- Recognizes opportunities for addressing fraud issues, risks, and exposures.
- Creates and retains case management records for investigations, suspicious activity, and events.
- Develops incident, fraud loss, and trend analysis reports.
- Maintains an understanding of online and call‑center authentication tools and strategies.
- Maintains an in‑depth understanding of forms of electronic payments such as ACH, Wire, Debit Card, and RDC.
- May require work on physical bank premises.
Qualifications
- Associate's Degree or equivalent education/work experience.
- 3+ years of bank operational experience.
Skills
- Working knowledge of Microsoft Excel, MS Word, basic keyboarding and calculator skills; able to do simple math and carry out written instructions.
- Fluency in English and Spanish is encouraged; bilingual candidates are preferred for roles that specifically require it.
Schedule
- Occasionally requires more than 40 hours per week to perform essential functions.
- Lifting in an office setting may be required up to 30 lbs.