Fraud Prevention Manager

Responsibilities

• Lead, supervise, and develop fraud prevention staff and team leads responsible for daily transaction monitoring and fraud alert handling.
• Oversee day-to-day fraud prevention operations, including queue management, workflow prioritization, staff coverage, and service level performance.
• Ensure fraud alerts, suspicious transactions, customer contacts, and prevention-related cases are reviewed and resolved accurately and within established timeframes.
• Serve as the primary escalation point for complex or high-risk fraud prevention events, including unusual account activity, customer-impacting fraud situations, and operational exceptions.
• Balance fraud mitigation efforts with customer experience considerations to support sound decision-making and minimize unnecessary customer disruption.
• Partner with Deposit Operations, Contact Center, Branch teams, Risk, Compliance, and other internal stakeholders to support fraud controls and issue resolution.
• Maintain awareness of evolving fraud typologies, scam trends, and customer-impacting threats affecting the organization.
• Support the implementation and ongoing refinement of fraud prevention procedures, job aids, workflows, and documentation standards.
• Perform quality oversight of team activity to ensure consistency, proper documentation, and compliance with internal policy and regulatory expectations.
• Manage team performance through coaching, feedback, training, and performance discussions, while fostering accountability and continuous improvement.
• Assist with onboarding and development of new employees and support creation of a scalable, well-trained prevention team structure.
• Contribute to fraud reporting, management updates, trend analysis, and department metrics as needed.
• Support change management efforts related to fraud tools, monitoring strategies, system enhancements, and procedural updates.

Qualifications

• Not Specified

Skills

• Not Specified

Benefits

• Not Specified

Pay

$108804.00

Schedule

Full Time Regular