Fraud Investigator: I

We are looking for a detail-oriented Fraud Investigator to support fraud prevention efforts for a leading platform in Richmond, Virginia. This Long-term Contract opportunity focuses on monitoring activity, researching suspicious behavior, and helping protect customers and business operations through timely, accurate review. The position works in a fast-moving environment where sound judgment, strong communication, and careful handling of sensitive information are essential. Responsibilities: • Monitor transactions and account activity in real time to detect unusual behavior and reduce fraud risk across the platform. • Investigate suspicious cases, including potential account compromise and escalated internal issues, and document findings clearly. • Manage incoming appeal requests by organizing priorities effectively and responding within established service expectations. • Review live and historical data to identify recurring trends, support investigations, and strengthen fraud prevention efforts. • Carry out high-volume operational work with consistency while maintaining accuracy and attention to detail. • Identify workflow gaps and recommend practical process enhancements that improve efficiency and case resolution. • Support compliance-focused operations by following established guidelines and contributing to a secure user experience. • 1–2 years of experience in fraud operations, data processing, customer support, or a similarly fast-paced environment; strong academic achievement may also be considered. • Strong written and verbal communication skills with the ability to explain findings clearly and effectively. • Ability to make sound decisions quickly when handling sensitive or time-critical issues. • Demonstrated ability to manage confidential information with discretion and care. • Strong organizational and time-management skills with the ability to prioritize multiple tasks effectively. • Availability to work weekends or holidays as needed within an assigned schedule. • Working knowledge of Excel or Google Sheets; familiarity with Zendesk or comparable ticketing platforms is preferred. • General understanding of gig economy business models is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.