Fraud Investigator: I

Fraud & Identity Specialist Location: Remote, anywhere in the U.S. Duration: 6 months Rate: $16.42 – 17.85 Shift: Sunday–Thursday, 11:30 a.m.–8:00 p.m. Pacific; Friday and Saturday off Join a Fraud & Identity team in a remote contract role. You’ll review customer accounts and transactions, investigate suspicious activity, and handle customer appeals and internal escalations. You’ll gain hands-on fraud investigation experience while identifying patterns, making judgment calls, and suggesting process improvements. Contract Duration: 6 Months Required Skills & Experience 1–2+ years in fraud, data processing, customer support, or a related field; a strong academic record may also qualify Experience reviewing customer accounts for potential fraud and providing customer service Basic Excel or Google Sheets skills Strong written and verbal communication Sound judgment when cases are not clear-cut Ability to prioritize a queue, handle sensitive information confidentially, and work in changing conditions Availability Sunday–Thursday, 11:30 a.m.–8:00 p.m. Pacific; Friday and Saturday off Desired Skills & Experience Experience with Zendesk or a similar support platform Understanding of the gig economy What You Will Be Doing Tech Breakdown Customer account reviews, transaction data, Excel or Google Sheets, and support tools; platform percentages were not provided Daily Responsibilities Investigate potential fraud, suspicious activity, and account takeovers using live and historical data Review and prioritize inbound customer appeals and internal escalations Identify fraud patterns, document findings, and make timely decisions Complete recurring operational reviews accurately and recommend process improvements Posted By: Workato API User