Fraud Investigator

We need to output HTML fragment with sections: use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes General Summary (What Is Done And Why) which can be "About the role". Essential Functions (Responsibilities). Education, Experience, Knowledge, Skills and Abilities, Required Competencies, Mental Requirements, Tools and Equipment Used, Working Relationships/Contacts, Physical Demands, Working Conditions. Some of these could map to sections: Requirements (education/experience), Qualifications (maybe knowledge/skills), Skills (maybe abilities), Benefits (none), Pay (none), Schedule (none). We should not create sections with placeholder text. So we include only sections with content: About the role, Responsibilities, Requirements (education+experience), Qualifications (knowledge, skills, abilities, competencies, mental req), Skills (maybe we can combine with qualifications). But we need to avoid duplication. Let's decide: Use sections: About the role (General Summary). Responsibilities (Essential Functions). Requirements (Education + Experience). Qualifications (Knowledge, Skills and Abilities + Required Competencies + Mental Requirements). Skills maybe not needed separate. Benefits, Pay, Schedule omitted because not present. We must use

• for any list of duties/requirements/benefits. So for responsibilities list, we need
  • . For education/experience maybe also list. For qualifications maybe list. We must preserve all substantive information, not invent or summarize away detail. Must not repeat job title. Must not include boilerplate like EOE/Vets/Disability. Remove cookie/navigation/legal/EEO etc. So we strip that line. We need to keep details like percentages for time allocation. Keep them. Let's extract content: General Summary (What Is Done And Why): "The Fraud Investigator is responsible for developing and executing proactive approaches for identification and mitigation of fraud and fraud related losses. Through effective investigations, recovery efforts, and training, the Fraud Investigator helps to ensure Credit Union assets are protected and losses are minimized. The Fraud Investigator assists the Fraud Manager in recommending policy and procedure changes by performing detailed fraud risk studies to maintain maximum protection of credit union assets." Essential Functions, in Priority Order (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary): List with percentages: - Receive and thoroughly document all reports of alleged fraud. Perform in-depth investigations; secure evidence, and conduct interviews with staff and fraud suspects/victims. Where appropriate, notify the proper authorities. Time: 35% - Proactively monitor vendor and internal reports, conducting in-depth investigation of financial transactions deemed to be suspicious. Time:40% - Partner with internal business owners and external agencies including attorneys, law enforcement, and prosecutor offices to continually improve fraud detection, investigation, and preventative processes and controls. Time: 10% - Perform root cause analysis of fraudulent activity; identify procedural and control weaknesses. Develop recommendations to mitigate future losses and prepare monthly reports detailing fraud related losses. Time: 10% - Monitor industry news and regulatory changes/developments pertinent to the industry; develop proactive approaches for identification and mitigation of fraudulent activity. Time: 5% Education (Minimum education required to perform the duties of this position): "Associates degree in related field or one year of related work experience required." Experience (Minimum experience required to perform the duties of this position): "In Addition To The Education Requirement A minimum of three years’ financial services experience with a focus on risk management, fraud analysis, detection, and prevention are required." Knowledge, Skills and Abilities (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position): List: - Regulatory knowledge and experience with applicable federal and state laws required. - Articulate and persuasive leader who can communicate with a broad range of staff. - Strong organizational skills. - Excellent verbal, written and platform communication skills. - Strong interpersonal, organizational, and problem resolution skills. - Excellent time management skills. - Ability to work in a self-managed team environment. - Ability to develop and implement effective policies and procedures. - Ability to meet deadlines and changing corporate priorities. Required Competencies: List: - Problem Solving - Dealing with Ambiguity - Time Management - Demonstrates Courage - Drive for Results - Interpersonal Savvy - Customer Focus - Integrity and Trust - Self-Development - Business Acumen Mental Requirements: List: - Make high level decisions in an ambiguous environment. - Identify business risks and opportunities. - Work under pressure of time deadlines. - Ability to analyze trends, reports, and statistics. - Ability that reflects depth of knowledge, and recognition of business objectives. - Interpret and apply laws that pertain to collection and fraud. - Ability to concentrate in a multi-task environment. - Ability to understand strategic objectives. - Ability to maintain a positive attitude and professional image. Tools and Equipment Used: - All available general office equipment as needed. - All available computer software and hardware as needed. Working Relationships/Contacts (Positions with which incumbent has frequent contact): - Daily, personal/written/phone contact with Credit Union members. - Daily, personal/written/phone contact with department manager. - Daily, personal/written/phone contact with Credit Union staff. - Daily, written/phone contact with attorneys/law enforcement personnel. - Daily, written/phone contact with vendors. - Frequent contact with interfacing departments. Physical Demands (Physical effort generally associated with this position): - Work involves standing and walking for brief periods of time, but most work is done from a seated position. - A great deal of time is spent on the telephone. - There is potential for eyestrain from reading detailed reports and computer screens. - Deadlines, workloads, and pressure to achieve goals may cause increased stress levels. Working Conditions (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position): - Internal - Work is normally performed in climate-controlled office environment. - Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). - No known environmental hazards are encountered in normal performance of duties. - Length of day is unpredictable; extended hours may be required. - External - Some travel is required; however, information on environmental conditions is not available. We need to omit boilerplate like EOE/Vets/Disability. Now decide sections: - About the role: use the General Summary paragraph. - Responsibilities: list essential functions with percentages. - Requirements: combine Education and Experience (maybe as two subpoints). Could be a
    • for each. - Qualifications: combine Knowledge, Skills and Abilities, Required Competencies, Mental Requirements. Could be a
      • for each bullet. - Skills: maybe not needed separate; but we could include Skills as part of Qualifications. However instruction says use headings for sections like Skills if there is content. We have content for skills (knowledge, skills and abilities). Could make a Skills section with those bullet points. But then we would duplicate with Qualifications. Better to have one section that captures qualifications/skills. The instruction: "Prefer a few substantive sections over many thin ones." So we can combine into Qualifications (or Skills). Let's pick Qualifications as heading and include knowledge, skills, abilities, competencies, mental requirements. That covers. We should not create Benefits, Pay, Schedule sections because no content. Thus final HTML:

        About the role

        ...

        Responsibilities

        • Receive and thoroughly document all reports of alleged fraud. Perform in-depth investigations; secure evidence, and conduct interviews with staff and fraud suspects/victims. Where appropriate, notify the proper authorities. Time: 35%
        • Proactively monitor vendor and internal reports, conducting in-depth investigation of financial transactions deemed to be suspicious. Time:40%
        • Partner with internal business owners and external agencies including attorneys, law enforcement, and prosecutor offices to continually improve fraud detection, investigation, and preventative processes and controls. Time: 10%
        • Perform root cause analysis of fraudulent activity; identify procedural and control weaknesses. Develop recommendations to mitigate future losses and prepare monthly reports detailing fraud related losses. Time: 10%
        • Monitor industry news and regulatory changes/developments pertinent to the industry; develop proactive approaches for identification and mitigation of fraudulent activity. Time: 5%

        Requirements

        • Associates degree in related field or one year of related work experience required.
        • A minimum of three years’ financial services experience with a focus on risk management, fraud analysis, detection, and prevention are required.

        Qualifications

        • Regulatory knowledge and experience with applicable federal and state laws required.
        • Articulate and persuasive leader who can communicate with a broad range of staff.
        • Strong organizational skills.
        • Excellent verbal, written and platform communication skills.
        • Strong interpersonal, organizational, and problem resolution skills.
        • Excellent time management skills.
        • Ability to work in a self-managed team environment.
        • Ability to develop and implement effective policies and procedures.
        • Ability to meet deadlines and changing corporate priorities.
        • Problem Solving
        • Dealing with Ambiguity
        • Time Management
        • Demonstrates Courage
        • Drive for Results
        • Interpersonal Savvy
        • Customer Focus
        • Integrity and Trust
        • Self-Development
        • Business Acumen
        • Make high level decisions in an ambiguous environment.
        • Identify business risks and opportunities.
        • Work under pressure of time deadlines.
        • Ability to analyze trends, reports, and statistics.
        • Ability that reflects depth of knowledge, and recognition of business objectives.
        • Interpret and apply laws that pertain to collection and fraud.
        • Ability to concentrate in a multi-task environment.
        • Ability to understand strategic objectives.
        • Ability to maintain a positive attitude and professional image.
        We might also include Tools and Equipment Used, Working Relationships/Contacts, Physical Demands, Working Conditions as separate sections? They are substantive. The instruction: "Prefer a few substantive sections over many thin ones." But we already have four sections. Adding more may be okay if they are substantive. However we could combine them into a "Working Details" section? But headings list includes specific ones: Benefits, Pay, Schedule. Not those. But we could still add sections like "Tools and Equipment", "Working Relationships", "Physical Demands", "Working Conditions". The instruction says use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive list. It says use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings; we could also use other headings if needed? The examples are just examples; but likely they expect only those headings. Safer to stick to those headings. So we should not create headings for Tools etc. We could fold that information into existing sections like Qualifications or Responsibilities? But that would lose detail. However we could incorporate them into Responsibilities or Qualifications as extra bullets. The instruction: "Preserve ALL substantive information". So we must keep that info. If we cannot create new headings beyond the list, we need to embed them somewhere else. Perhaps we can add a section "Qualifications" and include tools, relationships, physical demands, working conditions as part of qualifications? That seems odd but permissible. However the instruction says "Prefer a few substantive