Fraud Investigator

About the role

At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Do you have a drive to protect and capture details? As a Fraud Investigator you will be responsible for protecting corporate assets. At NFM, this is accomplished by minimizing accounts receivable losses through preventative measures, detection, investigation and prosecution of fraudulent activities and chargeback's.

Responsibilities

• Conduct interviews and prepare written statements regarding internal and external fraud or theft
• Investigate suspected or confirmed fraudulent activity against NFM - work in conjunction with loss prevention and follow apprehension procedures
• Analyze evidence (e.g., surveillance video, transaction receipts, etc.) and prepare investigation report for prosecution
• Perform off-site surveillance on suspected criminals related to an NFM incident or offense - testify in court cases dealing with any legal action brought by NFM
• Work with any and all law enforcement and other government agencies on theft or criminal investigations and provide information gathering on related criminal activity that may affect NFM

Requirements

• Bachelor's degree in criminal justice, related field or equivalent experience
• 3 - 5 years of retail investigations, law enforcement, or related experience
• 1 - 2 years of skip tracing and online investigations experience
• 1 - 2 years of interview and interrogation experience
• Ability to solve complex problems and make sound decisions in high pressure situations
• Knowledge of federal laws, state statutes and local ordinances pertaining to fraud, cybercrimes, bad checks, repossessions, theft, and skip tracing of individuals
• Satisfactorily complete NFM Response to Resistance and First Responder training courses within ninety (90) days of employment
• Certification in deployment of Oleoresin Capsicum (OC) required within one (1) year of employment and maintain certification standards (Nebraska and Kansas only)
• Valid Driver's License and an acceptable driving record
• Ability to work night, weekend and/or early morning hours based on business needs

Benefits

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• 401(k) with immediate enrollment and company match eligibility after one year, including Berkshire Stock as an investment option

Pay

$57,565 - $71,381 annually

Schedule

Ability to work night, weekend and/or early morning hours based on business needs