Fraud Investigator

Celero Commerce is seeking a Fraud Investigator to oversee merchant activity and protect Celero, its merchants, and consumers from credit card fraud. The role involves identifying potential risks, ensuring regulatory compliance, and mitigating fraud exposure across the portfolio.

Responsibilities

• Monitor daily exception queues for potentially fraudulent activity, excessive chargebacks, and approved processing parameters.
• Analyze processing trends for possible fraud and recognize merchants approaching pre‑set thresholds.
• Conduct re‑reviews and initiate investigations as needed.
• Create and track cases in internal systems, documenting investigation outcomes.
• Educate merchants on proper card acceptance methods and industry rules.
• De‑escalate situations and handle potentially difficult interactions over phone and email.
• Provide operational assistance throughout Celero Operations.
• Ensure compliance with Mastercard and Visa regulations as well as internal underwriting and risk procedures.
• Report directly to the Risk Manager and/or Director of Risk Management and escalate cases when necessary.
• Work closely with sales channels to route investigations to the appropriate teams.
• Perform other duties as assigned.

Experience & Requirements

• 1–2+ years of experience in a similar fraud investigation or risk role.
• Strong attention to detail and ability to detect abnormal trends.
• Ability to analyze financial documentation and make informed decisions.
• Familiarity with the chargeback process and ability to articulate information to merchants and partners.
• Experience with risk platforms is a plus.
• Excellent communication skills via phone and email with internal teams, merchants, and partners.
• Proficiency navigating multiple systems and managing cases efficiently.
• Goal‑oriented mindset with the ability to meet or exceed daily, monthly, and annual quotas.
• Team player who thrives in a collaborative environment.

Start date: Immediate
Employment type: Full‑time; Exempt

Benefits

• Comprehensive health insurance
• Dental and vision coverage
• Life insurance
• Identity theft protection
• Paid time off
• 401(k) with 4% match