Fraud Engineering Operations Director

What You Will Lead

• Operational Execution & Business Rhythm
  • Run the day-to-day operations of the Fraud Intelligence Product Line, ensuring consistent execution against plans and commitments
  • Own and facilitate the monthly Fraud Business Review, coordinating inputs across Product, Engineering, Finance, and partner teams to provide a clear view of team health, KPIs, operational performance, and financials
  • Drive leadership operating rhythms including staff meetings, planning cycles, and quarterly business reviews, ensuring agendas, decisions, and follow-ups are tracked and executed
  • Ensure alignment on priorities and commitments across Product, Engineering, and cross-functional partners
• Financial & Resource Operations
  • Manage operational oversight of a multi-million Product and Engineering portfolio, ensuring spend aligns with plans and business priorities
  • Partner with Finance to track budget vs. actuals, forecasts, and variances, driving visibility and accountability
  • Lead headcount tracking, hiring progress, and workforce allocation across teams
  • Ensure vendor and infrastructure spend is monitored and aligned with delivery needs

Product & Engineering Execution

• Drive execution across Product and Engineering by ensuring clear plans, ownership, and accountability for delivery
• Identify and remove blockers to execution, escalating issues and driving resolution across teams
• Cook up dependencies across Product, Engineering, Risk, Compliance, GTM, and Support to keep delivery on track
• Support strong working relationships across product and technical leadership to ensure consistent execution

Performance Management & Reporting

• Own tracking and reporting of key metrics across:
  • Product delivery and roadmap execution
  • Engineering throughput and productivity
  • Financial performance and spend
• Build and maintain dashboards and reporting that provide real-time visibility into performance
• Ensure leadership has clear, actionable insights to support decision-making

Responsibilities

• 12+ years of experience in business operations, program management, or operational leadership in large-scale technology organizations
• Proven track record of driving execution and delivering results across complex, cross-functional environments
• Experience supporting Product and Engineering organizations at scale
• Strong operational rigor with the ability to manage budgets, headcount, and performance tracking
• Experience working closely with senior leaders and enabling effective decision-making and execution
• Able to create structure, drive accountability, and follow through on commitments
• Strong analytical skills with experience using data to track performance and inform decisions
• Excellent communication skills and ability to operate effectively across teams and levels
• Experience in fraud, risk platforms, financial services, or trust & safety is a plus