Fraud Detection Specialist I

About the role

The Fraud Specialist I is responsible for monitoring and reviewing fraudulent items on customer accounts or items received by the bank. Provides assistance to management in order to maintain a regulatory compliant culture while assisting in fraud prevention.

Responsibilities

• Responds to and investigates all alerts or reports of external fraudulent activity to include but may not be limited to: ATM deposits, checks, loans, ACH, wire and branch transactions.
• Review suspended mobile deposits, place holds, approve, void or start cases as appropriate.
• Review ATM deposits, place appropriate holds and start cases as appropriate.
• Work deposit/check/ACH fraud cases with low to moderate aggregate dollar amounts.
• Provides assistance, supports and responds to questions and information needed by bank personnel regarding fraudulent activity.
• Assists with preparation of monthly reports.
• Tracks fraud and reports losses and recoveries monthly.
• Assists in daily monitoring of bank fraud detection systems and partner with other team members with respect to analyzing data and determining fraud trends and developing fraud schemes.
• Detect potential or actual fraudulent transactions through analysis of large volumes of transactional data.
• Assists with incoming data flow/assignments to team members.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Requirements

• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple-to-business correspondence, routine reports, and procedures.
• Ability to respond in writing to customer complaints, regulatory agencies or members of the business community.
• BS/BA Degree (4 year) from an accredited university/college.
• 2‑4 years’ experience in equivalent position, preferred.

Skills

• Computer skills: MS Word, Excel, PowerPoint, and Outlook.
• Good time management, communication, and organizational skills.