Fraud Detection Specialist I
About the opportunity
A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to City National Bank and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.
What you will do
- Demonstrate resiliency and adaptability in a fast-paced contact center environment
- Review fraud alerts and internal notifications to identify fraudulent or suspicious activity
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Demonstrate personal excellence including punctuality, integrity, and accountability
- Thrive in a metrics driven environment that requires the ability to prioritize and multitask
- Think critically and exercise independent judgement
- Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss
- Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed
- Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags
- Performs additional duties as assigned
- Performs defined mitigation steps to reduce financial loss to our customers and the bank
- Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs
Required qualifications
- Bachelor's Degree or equivalent
- Minimum 2 year of general office, back office banking or accounting experience required
- Advanced computer experience required (e.g. MS Word, Outlook and Excel)
- Minimum 3 years in banking operations
- Minimum 2 years of experience in fraud investigations, disputes, and /or fraud exposure
Additional qualifications
- Must work well in a team environment, as well as independently
- Must have a strong and positive work ethic and follow CNB core values
- Must be flexible and adapt quickly to change
- Ability to multi-tasks and meet specific performance goals
- Advanced Knowledge of PC functions in a Windows based environment
- Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients
Compensation
Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and perks
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.