Fraud Detection Specialist I

What is the Opportunity?

A Fraud Detection Specialist level I will review alerts/transactions flagged as potentially fraudulent or out of pattern based on the client's normal activity. They will verify these transactions via outbound and/or inbound calls, and initiate dispute claims. This role plays a key part in preventing losses to City National Bank and its clients.

What Will You Do?

• Demonstrate resiliency and adaptability in a fast-paced contact center environment
• Review fraud alerts and internal notifications to identify fraudulent or suspicious activity
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Work in a metrics-driven environment that requires prioritization and multitasking
• Think critically and exercise independent judgement
• Follow established policies and procedures to mitigate risk and protect the Bank from financial loss
• Open cases/claims on all suspicious activity and appropriately investigate, escalating when needed
• Perform defined mitigation steps to reduce financial loss to our customers and the bank
• Complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs

What Do You Need to Succeed?

• Required Qualifications: Bachelor's Degree or equivalent, minimum 2 years of general office, back office banking or accounting experience, advanced computer experience (e.g. MS Word, Outlook and Excel), minimum 3 years in banking operations, minimum 2 years of experience in fraud investigations, disputes, and/or fraud exposure
• Additional Qualifications: Must work well in a team environment, have a strong and positive work ethic, be flexible and adaptable to change, have advanced knowledge of PC functions in a Windows based environment, effective written and oral communication skills

What's in It for You?

• Compensation: Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location
• Benefits and Perks: Comprehensive healthcare coverage, generous 401(k) company matching contribution, career development opportunities, valued time away benefits, specialized health and family planning benefits, career mobility support, colleague resource groups

About Us

City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and continues to uphold integrity, community, and unparalleled client relationships. As a subsidiary of Royal Bank of Canada, City National offers comprehensive benefits and perks to its colleagues.

Inclusion and Equal Opportunity Employment

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.