Fraud & Analytics Manager

About the role

The Fraud Manager is a leadership position within the Analytics Department. This is a hands-on, strategic-thought role with a focus on fraud (detection, prevention, investigation, & analysis) from application to payment collection. The Fraud Manager's key objectives are to minimize the impact of fraud, prevent loss, provide underwriting modeling support, & forecasting in coordination with the analytics/underwriting teams & operations teams. The Fraud Manager will also work closely with other teams throughout the organization to find & reduce incidents of fraud in acquisition sources, applications, & within the current customer base. This position will be responsible for organizing the fraud team, summarizing information, & ensuring fraud-related tasks are handled in a timely manner.

Responsibilities

• Lead a team of fraud specialists in their day-to-day fraud sweep process to monitor applications for suspicious activity, ensuring the fraud team stays on task.
• Collaborate with the VP of Credit Risk & Analytics to proactively build the Fraud strategy roadmap that includes the assessment & mitigation of fraud on new applications, card/ACH loan funding, account takeover, & payment collections.
• Proactively analyze fraud patterns, develop fraud prevention strategies, & implement strategies to prevent loss due to fraud.
• Evaluate multiple data sets to surface patterns of fraud & risk.
• Lead in researching, analyzing, & automating fraud & risk detection processes.
• Monitor current risk metrics & create new KPIs to monitor & track fraud prevention efforts, losses, disruptions caused, fraud rates, & overall impact to the company.
• Continually assess emerging fraud threats & proactively analyze strategies & controls to mitigate fraud risk.
• Build monitoring & alerting systems to track the impact & continued effectiveness of controls in place.
• Using data to quantify, prioritize & conduct root cause analysis of risk vectors through detailed analysis & testing. Then report on findings & recommendations.
• Perform ongoing research into fraud solutions as it applies to the business.
• Initiate & lead data study efforts related to potential solutions from 3rd party vendors.
• Collaborate closely with the Data Science team in the development of models & analytics to detect & mitigate fraud risk.
• Work within the Analytics department & interdepartmental partners to turn insights into effective fraud risk mitigation solutions.
• Work closely with the Sr. BI Analyst & appropriate resources within the Legal & Compliance department to develop & maintain policies to support compliance & compliance issues related to UW, data, & fraud.
• Lead business analysis for collections studies, including identifying, validating, & reporting on account payment fraud.
• Work with key stakeholders in collections to help define key success factors, critical needs, & solutions to ensure success for the collections department.
• Other duties as assigned.

Qualifications

• A bachelor's degree in a related field, &/or commensurate work experience.
• Experience with fraud & risk management is strongly preferred.
• Advanced SQL experience preferred.
• Working knowledge of financial products, processes, & procedures preferred.
• Exceptional verbal & written communication skills, effective data storytelling.
• Strong analytical & problem-solving skills using data to identify gaps, & surface mitigation opportunities.
• Proficiency leveraging large datasets to drive business decisions.
• Ability to work effectively both within the department as well as interdepartmentally.
• Ability to balance strategic priorities with tactical actions.
• Robust analytical skills & high attention to detail with the ability to interpret data, organize information, & summarize findings.
• Ability to understand the scope of issues big & small when relaying information.
• Ability to dive-in to day-to-day workings of multiple processes & understand the full scope of their functions & responsibilities.
• Demonstrated history of seeing the big picture, driving change, & managing results while executing against multiple competing priorities simultaneously.
• A self-starter with the ability to independently manage work & drive multiple deliverables concurrently.
• Intellectual curiosity & desire to identify problems & collaborate with stakeholders to find & execute a solution.

Benefits

• Medical, Dental and Vision insurance.
• Flexible Spending Account (Medical & Dependant care options available)
• 401(k)- with match after 6 months of employment
• Voluntary Life Insurance and AD&D
• Paid Parental leave (after 1 year)
• Paid time off
• Holidays