Fraud Analyst I-M-F 9:00-6:00 PM

About the role

The Fraud Analyst I is a cross-functional position within Fraud Operations, supporting Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs.

• Fraud Detection: Analyze and decision alerts on fraud detection systems to determine actions (e.g., placing holds, opening cases). Includes verbal and written communication with internal and external customers.
• Fraud Communication: Handle direct communications with bank customers, employees, and offshore fraud call service partners via phone and chat.
• Domestic Collections: Process and decision fraud check dispute claims, including working alerts, dispute cases, and inbound call inquiries supporting customers, retail partners, and bank transfers.

This role requires attention to detail, multitasking, communication, and critical thinking skills. Fraud Analyst Is also assist leadership in developing policies and procedures to enhance processes and reduce fraud risk.

Responsibilities

• Review, analyze, and decision fraud detection system alerts in accordance with Fraud Department policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prepare fraud cases.
• Appropriately escalate matters associated with fraud activity to supervisory staff.
• Provide fraud-related support and work with the first line of defense for the Bank.
• Collaborate with various business units to understand alerted activity and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Requirements

• One to three years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multitasking, and conflict resolution skills.
• Strong oral and written communication skills; ability to communicate effectively with internal and external customers on fraud-related matters.
• Functional understanding of federal and state laws and regulations related to fraud, as well as bank fraud industry trends.
• Proactive in identifying potential concerns and following up to resolve issues.
• Excellent teamwork, interpersonal, and relationship-building skills.
• Ability to make decisions or know when to escalate matters to management.
• Ability to collaborate, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work in a timely and accurate manner.
• Proficiency with Microsoft Office Suite.

Working Conditions

• On-site position.
• Normal office environment with minimal exposure to dust, noise, or temperature variations.
• Extended viewing of LED/LCD computer monitors.

Schedule

Monday–Friday, 9:00 AM–6:00 PM

Benefits

Fifth Third offers comprehensive benefits and differentiated compensation, including:

• Base salary reflective of the range for this pay grade across the U.S., varying by role, skillset, experience, education, and geographic location.
• Extensive benefits programs supporting physical, financial, emotional, and social well-being for employees and their families.

Learn more at 53.com Careers.

Location

Cincinnati, Ohio 45227