Fraud Analyst I-M-F 9;00 AM-6:00 PM

About the role

Discover a career in banking at Fifth Third Bank. The Fraud Analyst I position is a cross-functional role within Fraud Operations, supporting the Fraud Detection, Fraud Communication, and Domestic Collections teams.

Responsibilities

• Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prep fraud cases.
• Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff.
• Provide fraud-related support and work with the first line of defense for the Bank.
• Work with various business units to understand the alerted activity and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Supervisory Responsibilities

None.

Qualifications

• One to three years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
• Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
• Proactive in identifying potential concerns and following-up to resolve such issues.
• Excellent teamwork, interpersonal, and relationship building skills.
• Ability to make decisions or know when to escalate matters to management.
• Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work in a timely and accurate manner.
• Proficiency with Microsoft Office Suite.

Skills

• Analytical skills
• Problem-solving skills
• Multi-tasking skills
• Conflict resolution skills
• Communication skills
• Teamwork skills
• Interpersonal skills
• Relationship building skills
• Decision-making skills
• Collaboration skills
• Adaptability skills
• Time management skills
• Microsoft Office Suite proficiency

Benefits

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. For more information on benefits, visit: Fifth Third's Benefits Page.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Schedule

Position is on-site. Normal office environment with little exposure to dust, noise, temperature, and the like. Extended viewing of a LED/LCD computer monitor.