Fraud Analyst-11:00am-9:00pm CT

About the role

CSI, one of the nation's leading fintech companies, is seeking a customer-focused and analytical Fraud Analyst to join our Card Fraud Operations team. In this role, you will help protect financial institutions and cardholders by identifying suspicious activity, investigating potential fraud cases, responding to customer inquiries, and supporting fraud prevention efforts.

Responsibilities

• Monitor fraud alerts and investigate potentially fraudulent transactions and account activity.
• Analyze suspicious behaviors and identify fraud trends and patterns.
• Verify fraud activity by contacting cardholders and financial institutions.
• Handle inbound and outbound customer communications related to fraud, lost cards, stolen cards, and account concerns.
• Review and manage fraud-related tickets, requests, and escalations.
• Collaborate with internal teams including fraud operations, card services, payments, and dispute teams.
• Serve as an escalation point for more complex fraud cases.
• Maintain detailed records and documentation of investigations and outcomes.

Requirements

• 1-3 years of relevant work experience.
• Strong customer service and communication skills.
• Ability to confidently handle phone conversations with customers and financial institutions.
• Experience working in a fast-paced environment while managing multiple priorities.
• Strong analytical and critical-thinking skills.
• Ability to identify patterns, trends, and anomalies.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to navigate multiple systems and applications simultaneously.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Fraud investigation, fraud operations, or risk management experience.
• Banking, payments, financial services, or fintech experience.
• Experience working with CRM or case management systems.
• SQL knowledge for research and data analysis.
• Experience supporting customers in a call center or operations environment.

Work Schedule

This position supports a 24/7/365 operation. Hours are from 11:00 AM – 9:00 PM Central Time. Four 10-hour shifts per week, including rotating weekends and holidays.

Pay

We consider various factors such as your skills, qualifications, experience and location when determining your pay. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance.

Benefits

We offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary.

Equal Opportunity Employer

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

Visa Sponsorship

We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.