Fraud Analyst I -Check Fraud- Disputes-Mon-Fri 11:00am to 8:00pm, Sat 9:00am to 3:00pm

About the role

The Fraud Analyst I is a cross-functional position within Fraud Operations. This role supports the Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs.

Responsibilities

• Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prep fraud cases.
• Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff.
• Provide fraud-related support and work with the first line of defense for the Bank.
• Work with various business units to understand the alerted activity and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Supervisory Responsibilities

None.

Qualifications

• One to three years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
• Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
• Proactive in identifying potential concerns and following-up to resolve such issues.
• Excellent teamwork, interpersonal, and relationship building skills.
• Ability to make decisions or know when to escalate matters to management.
• Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work in a timely and accurate manner.
• Proficiency with Microsoft Office Suite.

Skills

• Attention to detail.
• Multi-tasking.
• Critical thinking.

Benefits

At Fifth Third, we offer a comprehensive benefits package including:

• Comprehensive benefits and differentiated compensation offerings.
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional, and social well-being.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location.

Schedule

Mon-Fri 11:00am to 8:00pm, Sat 9:00am to 3:00pm (5-day work week), 40 hr week, M-F weekday schedules adjusted for 34.0 hours and Sat 6.0 hours.