Fraud Analyst

About the role

You will help to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions, and helping manage customer expectations. As a Fraud Analyst within JPMorgan Chase, you will work closely with internal teams and clients to provide a white glove experience during the remediation process. This role will provide you the ability to strengthen your current skillset and empower growth.

Responsibilities

• Identify and mitigate potential fraud risks using analytical skills to ensure robust protection for our clients.
• Collaborate seamlessly with various departments to enhance fraud detection and prevention strategies.
• Investigate detailed US & International Private Bank fraud activities, using problem-solving abilities to uncover insights.
• Manage detailed reviews with tight deadlines, prioritizing tasks and managing time effectively.
• Detect and address fraud indicators with keen attention to detail, ensuring swift remediation.
• Communicate clearly and concisely with clients and team members to facilitate understanding and action.

Requirements

• Proficient in delivering excellent written and oral communications at an executive level.
• Demonstrated ability to excel in dynamic, fast-paced environments by swiftly adapting to evolving demands and challenges.
• Skilled in handling highly confidential client details with professionalism, adhering to firm storage and retention requirements.
• Demonstrates strong organizational skills, attention to detail, and excellent follow-up habits.

Qualifications

• Experienced in client service, with a focus on delivering exceptional support and solutions proven with at least one year of experience.
• Highly analytical, with expertise in collecting, analyzing, and synthesizing information at an expert level.