Fraud Analyst

About the role

Responsible for reviewing, analyzing, investigating, monitoring, and reporting of potential and known fraudulent transactions. Responsible for the accurate and timely completion of credit card and debit card member disputes. Provides superior member service to internal staff and external members.

GreenState Credit Union is a purpose-driven organization that aims to create lasting value for its members, communities, and employees. The company culture fosters an engaging, diverse, and inclusive workplace where everyone is valued and empowered to make an impact.

Responsibilities

• Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Reviews, analyzes and investigates system generated alerts for potentially fraudulent activity.
• Reviews, analyzes and investigates potentially fraudulent activity through online deposit account opening and loan applications.
• Determines Credit Union and member liability for fraud loss, communicates with members, and posts GL entries as necessary.
• Prepares Hold Harmless Agreements and reports Elder Abuse to the appropriate state agency.
• Corresponds with law enforcement as it relates to fraudulent activity and manages check fraud claims.
• Documents all actions taken on a case and answers phone, email, and LiveChat to assist staff with questions related to disputes and fraudulent transactions.
• Reviews new and pending credit card and debit card fraud and dispute submissions and processes them as needed.
• Works through MC Connect for fraud reporting and reviews and processes daily reports from Springboard/COOP.
• Assists with closing accounts, establishing new accounts, and moving loans for members experiencing fraudulent account and/or loan activity.
• Maintains knowledge of applicable laws and regulations, policies, and procedures.

Qualifications

• High school diploma or equivalent along with a minimum of three years of banking or fraud-related experience.
• Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
• Ability and desire to interact with co-workers to develop positive and effective working relationships.
• Ability to effectively gather and analyze information in the course of reviews and investigations.
• Ability to prioritize assignments, organize work efficiently, and handle large volumes of details.
• Ability to work independently with accuracy and attention to detail.
• Computer literacy and knowledge of alert monitoring systems.

Pay and Schedule

The pay range for this hourly position is $29.17 - 34.11/hr with a progressive benefits package. The position will be an in-office position located in North Liberty, IA or Clive, IA, with coverage hours including Monday-Friday 7:30am-5:30pm and rotating Saturdays 8:30am-12:30pm.