Fraud Alerting Associate

About the Firm

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management, and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices. As a market leader, the talent and passion of our people are critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic.

Morgan Stanley can provide a superior foundation for building a professional career—a place for people to learn, to achieve, and grow. A philosophy that balances personal lifestyles, perspectives, and needs is an important part of our culture.

About the Role

Fraud Operations, under the Cyber Data Risk & Resilience Division, plays a key role in supporting the Firm by delivering industry-leading operational solutions. The team aligns functions, people, processes, and tools to ensure the Firm is protected against internal and external fraud risk.

The Fraud Alerts team within Fraud Operations acts as the Firm’s first line of defense for monitoring suspicious transactions for the Wealth Management & E*Trade business, including Crypto. The team ensures immediate investigation of fraud alerts on high-risk transactions such as funds transfers. It also serves as the Firm’s subject matter experts for payment fraud-related matters, providing training and education to the global payment community and supporting payment teams with expertise and guidance on wire transfer execution.

Responsibilities

• Monitor and investigate real-time fraud alerts for Wealth Management, E*Trade, and ISG business.
• Respond to fraud incidents by invoking the appropriate playbook.
• Perform ongoing assessment and enhancement of the effectiveness of fraud alerts.
• Monitor and investigate real-time crypto account activity to detect and prevent fraud, abuse, and unauthorized access.
• Support new product launches involving crypto payments, wallets, and blockchain integrations, ensuring fraud events are reviewed and resolved within SLA timelines.
• Collaborate with internal stakeholders (e.g., compliance, legal, cybersecurity) to remediate confirmed fraud events.
• Engage directly with clients to verify flagged crypto transactions and resolve unauthorized activity.
• Maintain awareness of emerging crypto fraud schemes, including phishing, wallet hijacking, and smart contract exploits.
• Identify and escalate new fraud scenarios and process gaps to management.
• Cross-train across operational support functions to ensure coverage and continuity.
• Adhere to departmental and corporate policies, ensuring compliance with crypto-specific regulatory guidelines.
• Draft and maintain procedures.
• Attend regular Governance meetings and report to Senior Management.

Qualifications

• Experience in fraud or break investigations.
• General knowledge of different fraud types and characteristics.
• Data analytic skills are a plus.
• Ability to work under pressure in handling time-critical payment investigations, managing conflict, and challenging payment teams' processes and controls.
• Confident, well-rounded, methodical person with strong analytical skills.
• Self-motivated, proactive, and able to work consistently and efficiently to achieve goals, either as an individual or as part of a team.
• Attention to detail and accuracy is essential.
• Task-oriented and inquisitive in nature.
• Excellent spoken and written English required.

What You Can Expect

At Morgan Stanley, we raise, manage, and allocate capital for our clients—helping them reach their goals. We do this in a differentiated way, and we’ve done so for 90 years. Our values—putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back—guide the decisions we make every day to do what’s best for our clients, communities, and more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you’ll find an opportunity to work alongside the best and brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.