Franchise Support Specialist (Remote – Chicago Area Preferred)

Job Description

WIN Home Inspection is seeking a Franchise Support Specialist to support its franchise owners. Key responsibilities include being the primary point of contact, coordinating with internal teams, and contributing to various projects.

What You’ll Do

• Be the main point of contact for franchise owners, building trust and rapport
• Champion and coordinate requests with internal marketing, training, and tech teams
• Provide responsive, empathetic support and follow-through on client needs
• Contribute to projects such as training programs, marketing reviews, and process improvements
• Troubleshoot and provide guidance as you grow expertise in our systems

What We’re Looking For

• Friendly and empathetic with a flair for marketing
• Natural leader with a drive to grow professionally and personally
• Quick learner, organized, and persistent in getting things done
• 4+ years in client service or customer success (preferred but not required)

Why WIN

• 100% remote role (Chicago-area candidates preferred)
• Collaborative, inclusive culture built on respect and growth
• Health, dental, vision insurance + PTO + 401(k) match
• Career development and advancement opportunities