Franchise Support Manager (100%Remote – Chicago Area Preferred)

About the role

We’re hiring a Client Success Manager to help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams.

Responsibilities

• Serve as a trusted point of contact for franchise owners, building strong relationships
• Champion and coordinate requests with internal marketing, training, and operations teams
• Provide responsive, empathetic support and follow-through on client needs
• Contribute to projects such as training programs, marketing reviews, and process improvements
• Deepen your knowledge of our systems and processes to provide more direct guidance over time

Requirements

• Friendly and empathetic with strong people and communication skills
• Natural leader with a drive to grow professionally and personally
• Quick learner, organized, and persistent in getting things done
• 4+ years of experience collaborating with cross-functional teams (marketing, training, or operations)

Qualifications

• 4+ years of experience collaborating with cross-functional teams (marketing, training, or operations)

Skills

• Excellent people and communication skills
• Strong organizational instincts
• The ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset

Benefits

• Health, dental, vision insurance + PTO + 401(k) match
• Career development and advancement opportunities
• A team that values working hard, having fun, and celebrating success together