Franchise Operations Support Specialist

Responsibilities

• Aid in support, training, and ongoing communications of FSM (Field Service Management), PoS (Point of Sale), and CRM (Customer Relationship Management) softwares.
• Find ways to optimize features and programs for several brands within BELFOR Franchise Group.

Requirements

• Understanding and hands-on experience in software support.
• Able to understand business key drivers and connect to system needs.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills.
• Strong communications (written and verbal) and relationship building skills.
• Previous experience training individuals.
• Proficient with Microsoft Office Suite of Products (PowerPoint, Word, Excel, Outlook, SharePoint) and Google equivalent.
• Self-motivated with the demonstrated ability to take initiative.
• Ability to multitask and meet established deadlines, while maintaining quality and customer satisfaction.
• Ability to work under pressure in a self-directed environment while managing multiple tasks and constantly changing priorities.
• College degree or equivalent work experience.
• The ability to work full-time in the Ann Arbor office (in office position).
• Preferred skills and experience:
• A high level of proficiency using FSM, PoS and CRM software.
• Preferred experience with FSM, PoS or CRM software.
• Project Management experience preferred.