Franchise Strategy Director

Responsibilities

• Partner with the Brand President to translate annual strategy into a prioritized portfolio of breakthrough initiatives with defined KPIs, owners, and milestones.
• Lead cross-functional initiative teams from proposal through execution using Kaizen events and rapid-cycle improvement methods.
• Own and continuously improve Jovie’s management cadence: monthly Operations Reviews, weekly Pulse Meetings, and quarterly strategic planning cycles.
• Design and maintain performance tools including scorecards, dashboards, flash reports, and initiative trackers.
• Connect operational execution to financial outcomes through business planning playbooks, metrics frameworks, and revenue modeling.
• Work with the Franchise Support Consultants (FSC) team to track and evaluate franchisee performance across key revenue drivers, providing ongoing support, direction, and coaching to maximize revenue generation and Back-Up Care (BUC) fill rates.
• Determine business development strategy for geographic expansion, including identifying and evaluating new territories for franchise growth and determining where existing geographies require reinforcement through additional franchisee sales or operational investment.
• Conduct competitive and pricing research to inform market-level revenue strategy and ensure franchisee pricing remains competitive and margin-optimized.
• Drive Jovie's AI strategy: identify high-impact workflows, apply AI to accelerate execution, and deliver turnkey solutions to franchisees.

Qualifications

• Bachelor's Degree
• 10 years of experience in operations management, P&L responsibility, or business process improvement
• Master's Degree - MBA or equivalent advanced degree (Preferred)
• Demonstrated success designing and implementing management systems, operating cadences, or continuous improvement programs
• Experience leading cross-functional initiatives from concept through measurable results
• Strong analytical skills with the ability to build scorecards, financial models, and performance frameworks
• Excellent facilitation and communication skills; comfortable presenting to senior leadership
• Proficiency in building and documenting standardized processes (playbooks, SOPs, training materials)
• Experience in franchise, multi-unit, or distributed operating environments
• Familiarity with Lean, Kaizen, or other structured improvement methodologies
• Background in childcare, home services, staffing, or related industries
• Experience developing AI or technology enablement strategies in an operational context (Preferred)