Franchise Operations Specialist (100%Remote – Chicago Area Preferred)

About the role

We’re looking for a Franchise Operations Specialist who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed.

Responsibilities

• Serve as a trusted point of contact for franchise owners, building strong relationships
• Champion and coordinate requests with internal marketing, training, and operations teams
• Provide responsive, empathetic support and follow-through on client needs
• Contribute to projects such as training programs, marketing reviews, and process improvements
• Deepen your knowledge of our systems and processes to provide more direct guidance over time

Requirements

• Friendly and empathetic with strong people and communication skills
• Natural leader with a drive to grow professionally and personally
• Quick learner, organized, and persistent in getting things done
• 3+ years of experience collaborating with cross-functional teams (marketing, training, or operations)

Qualifications

• Experience in a similar role or relevant industry
• Strong organizational and problem-solving skills
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Excellent interpersonal and communication skills
• Strong project management and organizational abilities
• Proficiency in Microsoft Office Suite

Benefits

• Health, dental, vision insurance
• Paid time off
• 401(k) matching

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time remote position

WIN

• 100% remote role (Chicago-area candidates preferred)
• Collaborative, inclusive culture built on respect and growth
• Career development and advancement opportunities
• A team that values working hard, having fun, and celebrating success together