Franchise Business Consultant (Phoenix)

What We Are Hungry For

As District Manager, you are responsible for:

• Maximizing the assigned district's revenue and cash flow growth
• Executing an obsessive guest experience that continually exceeds guest expectations
• Providing leadership and vision to your District management staff
• Offering guidance and mentorship to other members of the operations team
• Identifying the training needs of cafe managers and executing applicable training
• Fostering a mentoring and supportive environment focused on continuous development of teams
• Supporting franchisee owners and their GMs to ensure they have processes and procedures to manage performance
• Ensuring cafe managers have specific, focused and well-executed sales and marketing plans
• Evaluating cafe financial progress and performance and developing action plans accordingly
• Maintaining operational and guest service standards and communicating them to cafe managers
• Proactively meeting or exceeding guest experiences and addressing service gaps
• Ensuring adherence to policies and procedures for food and beverage sales, food safety, and health/sanitation
• Utilizing preventive maintenance programs to maintain cafe facilities
• Working varying shifts, weekends, and holidays, as well as extended workdays to support business needs

Knowledge And Responsibilities

• Support strategic planning, implementation, and follow-up initiatives among the team of managers in their market
• Manage corporate café operations and all aspects of corporate talent, including talent acquisition, retention, and development
• Facilitate one-on-one or classroom training as appropriate and needed with franchisee teams
• Ensure cafe managers have specific, focused and well-executed sales and marketing plans
• Evaluate cafe financial progress and performance and develop action plans accordingly
• Ensure adherence to policies and procedures for food and beverage sales, food safety, and health/sanitation
• Utilize preventive maintenance programs to maintain cafe facilities

What You Need To Have

• Bachelor’s degree and 5-7 years of progressive related experience in high-volume retail, entertainment, hospitality, or restaurant venue
• At least 3 to 5 years of progressive management experience managing teams
• Relevant experience or equivalent combination of education and experience is also acceptable
• Thorough knowledge of working Point of Sale (POS) register systems, Toast experience preferred
• Strong Inventory Planning and Management skills required
• P&L capability and sales/marketing skills and abilities
• Able to work varying shifts, weekends, and holidays, as well as extended workdays to support business needs