Franchise Business Consultant

Job Summary

The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development. FBCs actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards. They create positive working relationships which develop and promote high franchisee morale and business performance within the assigned sub region.

Responsibilities

• Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes.
• Document franchise consultation activities within Salesforce and measure with franchise Key Performance Metrics (KPM).
• Customer Service: Support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement.
• Revenue Growth: Access franchise operations to provide advice and targeted training on a continual basis to maintain SERVPRO’s competitive performance, engage in annual strategic planning efforts, and assist with a successful growth strategy including marketing development and service line growth.
• Profitability: Review financial Key Performance Metrics regularly to enable franchise growth, analyze key metrics, and plan immediate and long-term goals.
• Management Development: Assist owners in improving their skill sets in coaching, mentoring, accountability, management, and management development, utilize available SERVPRO support tools to enable training and development of their management team.
• Staff Development: Ensure each franchise utilizes available resources to properly train their staff, assist each assigned owner by monitoring their employees’ developmental processes as needed.
• Control and manage individual expense reports in accordance with company travel policy.
• Maximize revenues and document the individual plan to improve each franchise.
• Engage in inter-office collaboration and mentorship.
• Provide headquarters with franchise feedback and support other SERVPRO® divisions as needed.

Requirements

• Minimum of five (5) years as a consultant for franchise system OR ten (10) years as a successful business owner.
• English language fluency required.
• Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner.
• Passion to serve franchisees through consultative skills.
• Ability to present and speak professionally to large groups.
• Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint.
• A thorough understanding of the SERVPRO® Operating System.
• A thorough understanding of SERVPRO® Stages of Development.
• An understanding of financial statements, QuickBooks® Online, and general business practices.
• A complete understanding of training venues, resources, and programs.

Skills

• Effective communication and problem-solving skills.
• Strong organizational and time management skills.
• Ability to work collaboratively with others and fully engage in special projects.
• Ongoing effort to increase knowledge of our industry and support of the brand.

About SERVPRO

SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.