Franchise Business Consultant

About the role

At Primrose, our mission is to forge a path that leads to a brighter future for all children. We provide a life-changing early learning experience for children and their families, believing that who children become is as important as what they know, and that who you are is as important as what you know.

Responsibilities

• Advises and supports Franchise Owners through a consultative approach to help them achieve and exceed strategic goals.
• Serves as a trusted partner to school leadership, ensuring the delivery of premier early education, trusted care, and service excellence across the Primrose network.
• Builds and nurtures consultative relationships with Franchise Owners and school leaders, fostering trust, collaboration, and shared accountability for performance and results.
• Provides holistic support across enrollment and marketing, business management, education, and operations, leveraging data, best practices, and network insights to drive continuous improvement.
• Analyzes school performance metrics and quality indicators, and partners with school leadership to develop and implement actionable plans for growth, improvement, and sustained performance.
• Facilitates strategic planning and goal-setting conversations with Franchise Owners, ensuring alignment with Primrose’s mission, premium brand standards, and business objectives.
• Counsels and mentors Franchise Owners and school leaders on effective practices related to enrollment growth, financial management, curriculum implementation, and staff development.
• Conducts quality assurance and Service Excellence Assurance activities, documenting strengths and opportunities through action plans and following up to ensure consistent execution of Primrose brand standards.
• Serves as the first point of contact for operational challenges, brand non-compliance, reportable incidents, and school issues, guiding schools through resolution with empathy, professionalism, and care.
• Collaborates with regional team members, cross-functional partners, vendors, and regulatory agencies to deliver integrated support, ensure compliance, and share insights that strengthen the broader network.
• Tackles projects with a high degree of autonomy, using time effectively and efficiently.

Requirements

• Bachelor’s degree in early childhood education, business or related field preferred.
• 5+ years’ experience in multi-unit management.
• Firm understanding of State and National Accreditation and State Childcare Licensing rules and regulations preferred.
• Proven track record of driving performance and delivering measurable results.
• Proficiency in Microsoft Office Suite.
• Firm understanding of State and National Accreditation and State Childcare Licensing rules and regulations preferred.

Qualifications

• Ability to navigate conflict and difficult conversations and influence without authority.
• Ability to tackle projects with a high degree of autonomy.
• Problem-solver who uses time effectively and efficiently.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of early childhood education and childcare industry best practices.
• Ability to manage multiple tasks and priorities.

Benefits

• Health insurance.
• Paid time off.
• 401(k) with company matching up to 3.5%.
• Dental insurance.

Pay

Commission or bonuses based on personal and company performance.

Schedule

Full-time team members are eligible for flexible work from home options.