Frame Mgr

About the role

Lead and coach a team of framers focusing on building customer relationships and creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team to sell effectively.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload planning.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Support new Team member onboarding, coaching, observing, and training; participate in performance management activities.
• Collaborate with MODs on framing and other tasks.
• Interact positively with colleagues and customers, maintaining a respectful and positive attitude.
• Participate in truck unloading and stocking processes, following standard operating procedures and ensuring compliance with budget constraints.
• Follow SOPs and maintain a safe work environment.
• Assist customers, locate products, and provide solutions.
• Engage in Omni-channel processes as needed.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.
• Regular bending, lifting, carrying, reaching, stretching, standing for long periods, moving throughout the store, and accessing high shelves by ladder or similar equipment.

Qualifications

• High school diploma or equivalent.
• Experience in a fast-paced retail environment.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of standard framing techniques and materials.

Skills

• Customer service skills.
• Team leadership and coaching abilities.
• Problem-solving and decision-making skills.
• Time management and organizational skills.
• Physical stamina and ability to lift heavy items.

Benefits

At the Michaels Companies Inc., we offer a comprehensive benefits package including health insurance, paid time off, tuition assistance, employee discounts, and more. For more information, visit mikbenefits.com.

Pay

Total Base Pay Range: $16.00 - $22.20

Schedule

Work hours include nights, weekends, and early mornings.